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“Great location” 4 of 5 stars
Review of Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport / Crystal City
3.0 of 5 Hotel   |   2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202   |  
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Ranked #34 of 48 Hotels in Arlington
GreenLeadersGold level
Miami, Florida
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
45 helpful votes 45 helpful votes
“Great location”
4 of 5 stars Reviewed July 1, 2013

My family stayed here last year while visiting DC. We stayed several nights and the room was very comfortable, especially after the longs days of walking around all of the DC tourist attractions. The staff was very nice. The shuttle service is a bit slow but the drivers were very courteous and professional. The hotel was within walking distance of the subway and several restaurants. We will stay here again.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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342 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Melbourne, Florida
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 1, 2013

I ended up missing a connection and DC and was forced to stay the night. I chose this location because it is very close to the airport.

I'd say the place is pretty average. For the price paid, it's not spectacular, but it is the DC area, so it was comparable to other nearby hotels. It was clean, and easily accessible via the airport shuttle.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn National Airport / Crystal City, responded to this review, July 20, 2013
Dear paulmguf,

Thank you for taking the time to complete a review on your stay. I am happy that you noticed the cleanliness of our property. I truly apologize for the not up to par experience you had during you stay with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 1, 2013

I have stayed at this hotel several times because we have a government conference there, and it is very close to the airport. My most recent stay was the best yet. The front desk staff were attentive and courteous, the AC worked well, and the shuttle transfers were efficient. One morning I asked for toast (it wasn't included in the buffet breakfast) and Dora, our waitress, had some made just for me. High five, Dora! I look forward to coming again.

Green Features: it's a good thought, but the way the towels are folded in the bathrrom, they fall easily to the floor, rather defeating the purpose.
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 18, 2013

Our non-smoking room reeked of cigarettes, the air conditioning unit is incredibly loud (sleeping was difficult), the toilet seat was broken, one of the lamps was nearly broken and leaning heavily to one side...

On arrival, we were first refused check-in because the person who had booked the rooms hadn't yet arrived (she was a good two hours away). That's fair enough, but we had called in advance about this and was told everything would be fine. We had to get our friend on the phone until the receptionist reluctantly checked us in. No big deal, it wasn't a terribly bad exchange but the communication between staff could be worked on.

Won't be coming back any time soon, I'm afraid.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review, June 27, 2013
Dear guest,

First, thank you so much for sharing your honest feedback with us, we are always striving to improve our product and our customer service every day and your comments help tremendously. We are very disappointed to hear that you did not have an enjoyable stay. The comments you made regarding the condition of your guest room will be reviewed and discussed with the operational department immediately. On behalf of the entire team at the Holiday Inn National Airport and as the hotel manager, I want to express my sincere apologies to you for not meeting your expectations.

We would love for you to give us another chance to prove to you that the Holiday Inn National cares about our hotel guests and their comfort and satisfaction!.

Respectfully,

Ken Abrom
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Alabama
Top Contributor
116 reviews 116 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 13, 2013 via mobile

Party of 4 stayed for 5 nights while touring DC & surrounding area.
Pros:
•Adjacent to Reagan National
•Excellent shuttle service to/from nearest metro station, airport, & nearby restaurants (Malki is an excellent & prompt driver)
•Rooms were clean
•Very good front desk service by Candis
•Good in-house bar, restaurant
•McDonald's & Dollar car rental easily next

Cons:
•Some front desk personnel should be more aware/accurate about trolley tour & taxi service
•Room was not serviced one day but quickly corrected
•Had to request sufficient wash cloths & towels a couple of days

Overall, we will/would do this hotel again if in the area for same purpose.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 10, 2013

I came for a conference for 4 days and three nights. The hotel staff was incredibly attentive, knew me by name by the second day, took care of my every need immediately and were delightful mix of personalities who obviously love their job and enjoy what they do!!! The room was clean and comfortably appointed. Endless and wonderful hot water and good pressure in the tub and and shower (a "MUST" in my world). I was at a professional conference and the room had everything I needed to show up at my best. The staff checking me in upgraded my room at no cost, and when my husband arrived two days later, they graciously gave him a parking pass for the garage. Carlos and Marco took care of EVERY detail for the conference and there was NOTHING to complain about. Food was excellent and everyone from the exhibitors, to the attendees, to the organizers, were taken care of in the best possible manner. The courtesy and service at this hotel exceeded some of the best I have stayed at.I HIGHLY recommend this hotel for travelers in the DC area.

Room Tip: Rooms with King Size beds are luxurious and worth looking into if you are traveling as a couple.
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Green Features: The environmental friendly practices here were very green and very good. They had practices in place to cut down on excess laundering.
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 5, 2013

We arrived at 10 a.m. and was allowed to check in early. The hotel is in a good neighborhood. The staff is fantastic, they were eager to help and very friendly. We ate at the hotel bar, the bartender was friendly and the food was very good. We used the shuttle service over and over to visit local restaurants,they were friendly and quick to pick us up at Ruth Chris and Portafino's. The room was clean and the bed was comfortable. We will stay here from now on we are in DC.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
#32 Business Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. This includes a full hot breakfast in our restaurant and unlimited local phone calls.Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. Enjoy O Malley s Sports Pub where Kids Eat Free! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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