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“Poor Service” 3 of 5 stars
Review of Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport / Crystal City
3.0 of 5 Hotel   |   2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202   |  
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Ranked #34 of 47 hotels in Arlington
GreenLeadersGold level
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Poor Service”
3 of 5 stars Reviewed June 10, 2012 via mobile

Service is poor at all times, can't handle a full hotel. Shuttle service is terrible and you have to wait 20-30 minutes for one after you call.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn National Airport / Crystal City, responded to this review, July 22, 2012
Dear DeobraSolomon,

Thank you for taking time to post your comments. Please accept my sincerest apology for the inconvenience you had with the shuttle service. I will follow up with the staff to ensure similar incidents could be avoided.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Huntsville, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 6, 2012

If you are traveling to Washington DC for vacation, please consider the Holiday Inn National AIrport/Crystal City! The staff there is some of the best! Staff is very helpful and asking what they can do for you! They are close to Washington DC! There is a dining and bar on site. However right next door is a McDonald's that is 24 hrs! The rooms are very spacious and super clean! Very close to Crystal City shopping mall and shuttle will take you!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satellite Beach, Florida
Top Contributor
58 reviews 58 reviews
7 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 6, 2012 via mobile

I'm normally prefer a Hilton but I was at a training at the Holiday Inn. The service is very nice and the rooms clean. Only complaint is the room had a smoke smell when you turned on AC or fan on in the bathroom. Other than that nice stay. Free shuttle to and from airport an excellent perk!

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Top Contributor
89 reviews 89 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 13, 2012

I got to attend a one day meeting in WA DC, and needed a place close to the airport for a couple nights. The Holiday Inn National is close to the airport, and offers free shuttle. My room was a single king bed and a non smoking. It was clean, comfortable and quiet. The air conditional worked great, and I slept very well on a very comfortable bed. Two sets of pillows were supplied with the room, and I chose to use the soft. Late on my first night there, I called and asked for an extra blanket, and they brought one up within 15 minutes. I ate at the hotel resturant for two breakfasts, eating the buffet using my government rate per diem. They had hot scrambled eggs, bacon and sausage, one day french toast and the next pancakes, with bagels, dry cerial, fruit choice, and yogurt. All very good. The reception staff for both check in and check out were very friendly. I misuderstood that the shuttles run on the 15 mintues to Crystal City and on the half hour to the airport. Becuase I was running late the driver took me to the airport after droping folks off at Crystal City. Several nice resturants close by at Crystal City and on 23rd for dinner. You can catch Metro at Crystal City. They have a free gym which I was not able to use due to my schedule. The outdoor pool was closed.

Room Tip: My room was on the pool side, so had a nice view of the city and sunrises. It was very quiet, but t...
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 12, 2012

It is definitely not the best hotel in the area, but is a very good value for the location. The staff was exceptionally friendly and helpful. They went out of their way to get us into adjoining rooms and the van driver was one of the most helpful and accommodating I have found anywhere.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 10, 2012 via mobile

Negatives: Ended up in a smoking room and unable to change to a non-smoking room. The staff did their best to make it passable (febreeze and an ozone generator). Yuck! Room was well worn with plaster coming off the ceiling and towel racks coming off the wall.

Positives: Hot Breakfast included with govt rate, friendly and courteous staff, free Internet access, free shuttles to Crystal City Metro and DCA

  • Stayed May 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review, May 16, 2012
CrazyBigD,

We wanted to personally thank you for your honest feedback as we use all reviews to better our service. We apologize that we were not able to honor your request for a non smoking room, we always strive to make all guest requests possible. I hope that the next time you are in the Crystal City area you will give us another chance to show you what a great hotel this is for government travelers.

Sincerely,
Josh Fortes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 1, 2012 via mobile

This is a nice holiday inn. It was clean and the rooms were in good repair. The staff was helpful and breakfast (1 per room per night) was free with priority club membership. It was very close to DC. Remarkably, there was no noise from the airport. Rooms only get a 3 because they were a bit small (king rm).

  • Stayed April 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Arlington
#5 Green Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. This includes a full hot breakfast in our restaurant and unlimited local phone calls.Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. Enjoy O Malley s Sports Pub and The National Diner where Kids Eat Free! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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