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“Great place to stay” 5 of 5 stars
Review of Crowne Plaza Washington National Airport

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Crowne Plaza Washington National Airport
3.5 of 5 Hotel   |   1480 Crystal Drive, Arlington, VA 22202   |  
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Ranked #20 of 48 hotels in Arlington
GreenLeadersGold level
Browns Mills, New Jersey
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Great place to stay”
5 of 5 stars Reviewed April 8, 2013

The staff was beyond helpful. I had lost my coat and the receptionist went to great lengths to help me find it. Also the rooms were nice, comfortable and clean. The bathroom was a bit tight, but worked well. Although it was in the city and close the airport, it was quite. I tend to be light sleeper and I slept very well. The location was great - close to the metro and restaurants.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Elkins, Arkansas, United States
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 7, 2013 via mobile

This hotel was very nice. It was very clean and service was great. Staff was all very friendly, they obvioisly knew regular guests from the airlines. Our room was large and clean. There were lots of nice little extras like tea with the coffee and cotton balls. The cleaning staff replaced the tollitries everyday even when they were still half full.

The Starbucks in hotel has really short hours and they aren't very good, but rhe lunch cafe is great. The bar is good, but rhe happy hour specials are small. Still reasonablly priced though.

The location is good. Close to a shopping mall and some outlets. Also very close to a metro stop.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2013 via mobile

This was a great hotel. One if the main perks was their free shuttle service that will take you to anywhere in Crystal City. It dropped us of at Legal Sea Food for dinner than picked us up at the CVS afterwards. Very convenient. Also, very close to the metro station. You can cut through the Crystal City shops I get to the station.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 7, 2013

We have just returned from our holiday in Washington- we travelled for the first time with our 10 month old baby. We found the staff were really welcoming, and were really accommodating for our family. This hotel was well positioned - right on the metro line into the city, and right next to the domestic airport. Arlington cemetery and the Pentagon were very close by.
We had a room on the 11th floor, and although there was little outlook (the area is mostly high rise hotels) the room was comfortable and big enough for us.
Breakfast was not included, but we took it every morning, and it was SUPER! and the staff were excellent (especially when the baby made a mess!)
We found that generally we didn't have enough time in Washington (we were there 1 1/2 days) and so we are definitely returning to the city - and also we will definitely be returning to this hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, Wyoming
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 3, 2013

This hotel is one of the best in the DC Area! Went here for Close UP and this is the second time i stayed at this hotel. Has some of the comfiest beds in the worlds and they have upgraded since the last time i have stayed here! I love the service and the area. It is very close to the Crystal City metro stop. The metro takes you everywhere you want to go. The hotel is very quiet even though there was a 150 high schoolers here. Next time i go to DC I will gladly stay at this hotel. Thanks for a wonderful stay! Oh did I mention that this hotel has some good shampoo and conditioner too?

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

Our vacation was a comedy of errors. Even nature refused to cooperate and share some cherry blossoms!
I'll skip over the specifics and get right to the important part... The staff at this hotel is outstanding.
Kathrin (assistant manager?) solved every issue with professionalism and compassion. Mario (manager?) was professional and personable. The restaurant manager was pleasant and helpful.
The housekeeping staff members were superior and obviously know how to clean!
Stay here for: convenience to metro, cleanliness of rooms, Starbucks, Tuesday night $5 burgers in The Potomac restaurant!

There is construction in the area but it didn't bother us.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brunswick, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 26, 2013

I had booked the hotel for two nights early spring (just before the cherry blossom). We drove there from New Jersey on Friday night. We had made reservations via Hotels.com. We had specifically made reservations for King bed with sofa bed. Since we were 5 people and in one room there were going to be 3 people, this seemed to be the best choice.

And this was the only reason I had booked this room / this hotel.

When we arrived at the hotel, one of the rooms simply wouldn't open. It took three rounds downstairs before we got a security person to come up and open the room for us.

That was not the problem (although we spent 1 hour in the lobby and corridor at 11:00 pm).

Both rooms did not have sofa beds.

We went downstairs for the fourth time. The front desk person said, he has no such rooms available and asked me if I was interested in two doubles. I told him that I am willing to pay more if I could get that room.

He gave me one such sofa bed room finally (which means he had one and he didn't want to give it to me).

Otherwise our stay was usual. Nothing extravagant or bad about the hotel.

Parking coat $21 per night.

Good:
Excellent breakfast ($ 14 per person). There is Starbucks inside the hotel. Great location in crystal city, close to metro (4 min walk), restaurant and shops. Easy metro commute to national mall and Smithsonian's.

Great supply of tea, coffee, hot chocolate in the room. Spacious rooms. Good views. Clean. The room service staff was good, attentive and responsive.
Ethernet cable in the room.

Other problems:

1) Small bathroom for the king bed only room. Slightly spacious for the king bed with sofa.
2) TV had no guide, menu etc. I mean common on, this is 2013. Why won't they have a remote with guide button.
3) Wifi speed was so slow that I rather used 4G on my phone.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review, April 4, 2013
Dear ashtik,

We are very disappointed to hear we failed you with the room reservation. I know how disappointed you were and in the future, we would ask you to call us directly to book your room. We can assure you we will make sure your room is secured in advance.

We certainly hope you will stay with us next time. You can call me directly to make your booking at 703-416-1600. I look forward to your call.

Mario Soriano
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Washington National Airport

Also Known As:
Crowne Plaza Washington National Airport Hotel Arlington
Crowne Plaza Washington National Airport Hotel
Crowne Plaza Arlington
Crowne Plaza Hotel Arlington
Address: 1480 Crystal Drive, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Arlington
#18 Business Hotel in Arlington
#25 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Washington National Airport 3.5*
Official Description (provided by the hotel):
The Crowne Plaza National Airport Hotel in Arlington, Virginia is a first class, full service hotel located in the heart of Crystal City. Only moments away from the Nation s Capitol and the Pentagon, we are less than one mile from Reagan National Airport. Located within minutes of Washington, DC agencies and attractions, the Crowne Plaza has been newly upgraded offering the Sleep Advantage Program for your additional comfort. With you in mind, each guest room offers plush duvet covers with 7 pillows, upgraded linen and mattress toppers. The Crowne Plaza National Airport Hotel is close to companies and agencies such as US Airways, IBM, Boeing, Lockheed Martin, General Dynamics, National Guard , and many more. We specialize in government travelers offering per diem rates. Stay connected with our free Wireless High Speed Internet Access in our public areas and 24 Hour business center. Maintain your exercise regimen in our 24 Hour Fitness Center. The Crystal City Metro Station is one block away with Historic Old Town Alexandria only two miles. We boast five meeting rooms plus an array of business class amenities. We take pride in providing exemplary customer service and will take care of your every need. Come to the Crowne Plaza National Airport Hotel, The Place To Meet! ... more   less 
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