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“Location! Location! Location!” 5 of 5 stars
Review of Crowne Plaza Washington National Airport

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Crowne Plaza Washington National Airport
3.5 of 5 Hotel   |   1480 Crystal Drive, Arlington, VA 22202   |  
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Ranked #21 of 48 Hotels in Arlington
GreenLeadersGold level
Addison, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Location! Location! Location!”
5 of 5 stars Reviewed January 30, 2013

Loved this hotel! Great staff who bent over backwards to accommodate my "crazy" special diet needs! Room was quiet, very comfy cozy, and CLEAN! Starbucks was actually in the hotel (a major plus in my books) and both the restaurants had delicious offerings and a wonderful staff who obviously care about customer service and the impression they leave with you. Loved the breakfast buffet. The hotel is minutes from DCA and they have a free shuttle to pickup and drop off. We were in town for business and for the Presidential Inauguration of President Obama so getting into DC was important . . . The DC Metro was less than a 10 minute walk and there is great shopping and restaurants just steps away as well. It took less than 15 mins to get to the City Center metro stop so we were able to get wherever we wanted to go in just a few mins. We will definitely stay here again!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review, February 25, 2013
Dear NikOfTimeTravel,

Our team members strive for excellence in performance and complete guest satisfaction. We are very happy to know that you were able to experience and enjoy our services throughout the hotel. Our staff always makes sure to pay attention to details to ensure we meet all guest expectations.

I agree with you about our location. We are just in the heart of Crystal City, Virginia and very conveniently located near the Crystal City Metro station, which gives you access to major Metro lines (Yellow and Blue). We are near shopping and lots of restaurants which you can walk to from our hotel as well.

We hope you will be back to enjoy the many upcoming events in DC such as The Cherry Blossom Festival where we celebrate the Cherry Blossoms blossoming at the end of March. We thank you for letting us know we did a great job taking care of your needs while you were our guest here at the Crowne Plaza National Airport. We look forward to your return.

Thank you,

Mario Soriano
Assistant General Manager
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317 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Madison, Wisconsin
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 18, 2013

The noise from the heater kept me awake the whole night. But can not turn off the heat since the room is so cold. The carpet is dirty. The closet door couldn't open.
The restaurant food is terrible. The water for hot tea is warm, the food is cold, table is dirty, the TV turn to highest possible, The service is slow and stone face. If the service staff was not happy, just don't work there. Anyway don't eat there.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Washington National Airport, responded to this review, February 3, 2013
Dear Linmom L,

Thank you very much for taking the time to share your comments online. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sincerely sorry about the issues you experienced with the noise levels and if the food served did not leave up to expectations.

Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

Sincerely,

Pam G.
Case Manager
IHGCare
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Arlington, Virginia
Top Contributor
57 reviews 57 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 28, 2012

Pro's - The hotel is close to the airport and DC.

Con's - The hotel is very dated. The rooms need a serious make over. The walls are paper thin, I could hear everything in the rooms on each side of me. Also, there is a lot of construction going on at the hotel's grounds.

There are so many better options in walking distance.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review, December 20, 2012
Dear mattpheil,

Our hotel is just minutes to the airport making it very convenient to all of our guests. The Crowne Plaza is consistently getting renovated to enhance the guest experience and comfort. We currently are improving our lobby and adding a new more modern contemporary look. We will be opening a gift shop in the middle of January and we have just changed our entire linen program. Our beds now have 7 layers of linen with comfortable feather and foam pillows, aromatherapy kit which includes lavender spray, and body lotion.

We have just renovated the 7th to 12th floor with all new art and new headboards in the entire king rooms. We also added new accent walls with new headboards.

We are hoping you will have the opportunity to see the final product when finished in early January.

Mario Soriano
Assistant General Manager
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Michigan
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 27, 2012

Having stayed at this Crowne Plaza many times I can assure you this a great place to stay. First, the rooms are comfortable, the bed is great, the bathroom a little on the small side but everything else is adequate. The lounge is nice with plenty of seating for private conversations and large tables for group discussions. There is a Starbucks on the second level next to the small workout room. We meet as a group there each year and have always had a nice lunch served in the small conference room. The location is a+, just around the corner from Crystal City Shops. The hotel is actually in Crystal City a neighborhood of Arlington, just south of DC. Lots of shopping and restaurants nearby in the Crystal City Shops, which are about a block away. The metro station is also about a block away and is an excellent way to get to the Capitol and surrounding areas. Crystal City is a clean urban area with a nice paved running path that goes by the airport and on to DC. It was fun to run along this path which goes by the river and see the planes coming in for landing. I recommend this hotel to anyone ready to explore the DC area.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review, December 20, 2012
Dear LisaMF,

Thank you for the kind review! We at the Crowne Plaza pride ourselves on offering guests a long list of amenities, as well as an ideal location to explore the Washington, DC area. We are especially pleased when we hear a guest, such as you, has chosen to return time and time again to our hotel.

We enjoy getting to know our guests and take extra care to ensure they continue to come back. We are glad to know our staff has succeeded in making sure your many stays have been satisfactory. We would also like to thank you for your feedback. Reviews like yours make it easier for us to continue to offer superior service tailored to guests’ wants and needs.

Again, we appreciate your feedback and business. We hope to see you again soon at the Crowne Plaza National Airport!

Mario Soriano
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 15, 2012

The hotel is fine. The rooms are not too big or too small, clean and somewhat updated. The beds are comfortable. Just your typical Crowne Plaza / Holiday Inn type hotel.

The restaurant/bar Potomac is another story. What a disaster. Uninterested, slow staff. Mediocre food (had to return an apple cobbler, how hard can that be?). Much better to walk down Crystal City Drive and try one of the other places there.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review, November 28, 2012
Thank you for taking the time to provide us with valuable feedback. Our pillow top beds are part of the Crowne Plaza Sleep Advantage which gives great comfort and relaxation to our guest.

Our goal is to make our guests happy anywhere in our hotel. Our restaurant should not be the exception and we can assure you we will make it our top priority to ensure this kind of behavior does not continue in our restaurants.

We thank you for the opportunity to know about our service where we can improve and we look forward to your return.

Mario Soriano
Assistant General Manager
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Raleigh, North Carolina
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 12, 2012

I am beyond impressed with the service at the Crowne Plaza Nat'l Airport in Arlington. I travel to DC for work several times a year and never have I received such positive feedback from my clients about any other hotel. Service is beyond what you'd expect and the knowledge and kindness of every single employee is remarkable. We are planning another trip next summer and I will definitely be staying there. They are also remodeling so next time it will be even nicer. You will not be sorry if you book this hotel for business or for pleasure... :-)

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review, November 28, 2012
We are delighted to know that we delivered top notch service for your meeting at the Crowne Plaza National Airport. We know there are many options out there and we certainly always want to be the hotel of choice for your future business travel and meeting needs.

Our goal here at the Crowne Plaza to ensure complete guest satisfaction and more. We look forward to your next visit and events here with us.

Thank you again for taking the time to write this positive note; we will share it with all of our staff members.

Mario Soriano
Assitant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern Calif
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 5, 2012

I was in DC for leisure and a business meeting. The meeting attendees were staying at this hotel. There was a free shuttle to and from the nearby National airport. The hotel was very convenient to the Metro, clean, comfortable, and nice people on the staff; the group price was very reasonable. The only drawback was the construction surrounding the hotel/parking structure, which obscured the entrance and made for GPS failure when friends (who live in the area) were returning me to the hotel.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review, December 20, 2012
Dear KDsMom,

Thank you for the feedback. We strive to ensure our guests enjoy their stay at the Crowne Plaza, and that our staff meets any and all needs they might have. We are delighted to hear we were largely able to meet your requirements for an enjoyable stay. We hope you will choose to stay with us again in the future.

We do, however, apologize for the construction near our building. Although the construction is not ours, we understand that it may make navigation difficult for our guests. We are currently working on ways to help guests easily find their way to our hotel, despite the neighboring construction.

Thank you for alerting us to this specific issue though. Thanks to your letting us know, we will be more ready to help guests relying on a GPS device reach our hotel. Again, we appreciate your feedback and business. We hope to see you again soon at the Crowne Plaza National Airport!

Mario Soriano
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Washington National Airport

Address: 1480 Crystal Drive, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Arlington
#20 Romantic Hotel in Arlington
#21 Family Hotel in Arlington
#22 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Washington National Airport 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Crowne Plaza National Airport Hotel in Arlington, Virginia is a first class, full service hotel located in the heart of Crystal City. Only moments away from the Nation s Capitol and the Pentagon, we are less than one mile from Reagan National Airport. Located within minutes of Washington, DC agencies and attractions, the Crowne Plaza has been newly upgraded offering the Sleep Advantage Program for your additional comfort. With you in mind, each guest room offers plush duvet covers with 7 pillows, upgraded linen and mattress toppers. The Crowne Plaza National Airport Hotel is close to companies and agencies such as US Airways, IBM, Boeing, Lockheed Martin, General Dynamics, National Guard , and many more. We specialize in government travelers offering per diem rates. Stay connected with our free Wireless High Speed Internet Access in our public areas and 24 Hour business center. Maintain your exercise regimen in our 24 Hour Fitness Center. The Crystal City Metro Station is one block away with Historic Old Town Alexandria only two miles. We boast five meeting rooms plus an array of business class amenities. We take pride in providing exemplary customer service and will take care of your every need. Come to the Crowne Plaza National Airport Hotel, The Place To Meet! ... more   less 
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Also Known As:
Crowne Plaza Washington National Airport Hotel Arlington
Crowne Plaza Arlington
Crowne Plaza Hotel Arlington

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