I was staying there for three nights but checked out after just two. The second night, I pulled down the sheets to crawl into bed and found 7-8 bugs crawling around on the sheets.
I called down to the front desk, and they moved me down the hall to another room. They brought my suitcase to the new room despite my indicating that my things may have bugs in them as they were in the infested room for over 24 hours. He said 'you're all set, you're good.' I brought them down to the front desk indicating I want them cleaned. The night supervisor, Vera, stated she went up and didn't see anything. And only cleaned my things after I insisted that I saw several bugs. Suggesting seeing one or two bugs would not be a big deal. I am unsettled by this as I wonder if they would have just released the room and put another guest in there..
The next day I along with 5 colleagues checked out and headed down the street to another hotel. The hotel claimed they were not bed bugs, but never provided me with a pest control report, despite indicating that I would receive one. The hotel manager said they would not charge me for the either night, but my credit card statement says differently.
I tried calling the hotel to sort it all out. But I was accused of being confrontational and that was why I never saw a receipt for my stay, the promised pest control report, or a letter of apology.
My colleague can vouch that these accusations are simply untrue and they were just making excuses. The front desk person who checked me in and who I checked out with were very nice. But my experience otherwise was unacceptable.
Not having any documentation to show what the bugs were, I drycleaned the majority of my clothes when I arrived home ($150), threw away and replaced my suitcase ($250), and went out and replaced the clothes and shoes that I threw away in fear of bringing bugs into my home. The least they could do in the name of customer service is comp the stay. But they insist that giving me reward points and comping the night when bugs were found (didn't sleep at all that night) is the best they could do. Trust me, won't be redeeming those points ANY time soon.
Do yourself a favor and stay elsewhere.
- Official Description (provided by the hotel):
- Spring into value! The Holiday Inn Arlington hotel, conveniently located off I-66 East, is just 4 miles from Washington, DC (6 from DCA) in the thriving Ballston neighborhood of North Arlington. You ll find the National Science Foundation, the Nature Conservancy, AES, CACI, Global Knowledge, Accenture, and ESI within several blocks of the hotel, along with many restaurants, shopping, Macy s, and the Kettler Capitals IcePlex. It s easy to access the White House, Smithsonian museums, Zoo and the National Mall via the Metro, just 3 blocks from the Holiday Inn Arlington. Our friendly shuttle drivers will whisk you to any location within a 1-mile radius of the hotel. All guest rooms have one king or two queen beds, free high-speed Internet (wired), free refrigerators, and free coffee. We also offer a fitness center, gift shop, free business services, an outdoor pool, and a spacious parking lot with reasonable prices. Dine in our restaurant, pamper yourself with room service, or experience our airy, contemporary lounge with free Wi-Fi and plasma TVs. Our 5,000 sf of attractive function space is perfect for weddings and meetings from 10 to 300 guests.This hotel in Arlington, VA is near Georgetown, Tysons Corner, Pentagon City, Old Town Alexandria, and Arlington National Cemetery. We re also a straight shot from Dulles Airport (IAD).The Holiday Inn Arlington -- a great value for visitors to DC! ... more less
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- Also Known As:
- Holiday Inn Arlington At Ballston Hotel Arlington
- Holiday Inn Ballston
- Arlington Holiday Inn