I have never had such a terrible experience with a hotel. I reserved a King Bed Suite on the Club Level 3 weeks before my family was coming to Arlington. When my family arrived to check in, the hotel staff informed them that we did not reserve a king size suite, but since we had 2 small children, they would give us a handicapped room for some additional space. When I called to tell them that I had a copy of the email confirmation stating we had a king suite, they said I must be mistaken, and put me on hold for 15 minutes. Long story short, it took 30 minutes on the phone, tons of attitude from the front desk, and threatening to stay somewhere else before they finally moved my family to the room we originally reserved. There were other problems with the front desk, as well, but it's not even worth going into detail. All I can say is that I would never recommend staying here, and I can't imagine ever dealing with another Hilton again.
If you are coming to the Arlington area and want to stay in the Ballston-Virginia Square area, do yourself a favor - either stay at the Westin a couple blocks down, or just rent a car and stay anywhere else.
- Also Known As:
- Hilton Arlington Hotel Arlington
- Hilton Arlington Hotel
- Hilton Hotel Arlington
- Arlington Hilton Hotel
- Arlington Hilton
- Official Description (provided by the hotel):
- Situated in the upscale Ballston community, the Hilton Arlington Virginia is adjacent to the Metro and minutes from downtown Washington DC. Walking distance to shopping, nightlife and restaurants. ... more less
- Reservation Options:
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