My husband, tween daughter and I just returned from a family trip to D.C. and had the greatest time at this hotel. The full breakfast in the morning is wonderful and such a time and money saver. My daughter was so impressed with the breakfast and manager's evening reception that she said she felt like a princess staying there. The 2 hour manager's reception is such a great way to unwind and relax after a day of sightseeing. The room was large, spacious and had a dining table and a pull out couch in the living area. The T.V.'s in both the bedroom and living room are huge and it is great if the parents and the kids don't want to watch the same thing.
The hotel is very close to the Crystal City Metro stop and the Pentagon City Metro stop. To get to the Crystal City shop, just take a left when exiting the hotel, walk 1/2 a block or so and cut through the Marriott Gateway lobby to the underground tunnel to the Metro. The weather was very cold when we were there and the walk to either Metro stop was still easy and short. If you don't like walking, the hotel shuttle will take you to Pentagon City every 20 minutes.
The staff was very nice and welcoming at check in. Everyone we dealt with from the front desk, room service, breakfast attendants to shuttle drivers, were wonderful and helpful. I would highly recommend this hotel to families. There are lots of families there on the weekends and lots of students on school trips, so if children bother you, this isn't your place. For families, it is ideal. We can't wait to go back again.