Unfortunately, this was the second time I stayed here. The first time 2 months ago, the special shuttle van never picked me up from the health club. I had to run back to the hotel. Customer service and edicate is definitely lacking. When things do not work properly, employees generally correct YOU.

For my recent stay, despite being a Silver Hilton Rewards member and having a non-smoking preference, I was booked in a smoking room. Considering it was a major convention week, there were no available non-smoking rooms. I couldn't sleep well and woke up with a headache from the smoke residue. I didn't even get an offer to fix or clean the room. It would have been healthier for me to have slept in the hall.

I will never go here again.

This is a great location for easy access to DC. Make sure you book with parking included, otherwise they tack on $18 which I was not aware of the first time I stayed there in January. The metro is a few minutes away. The nightly manager special includes free drinks - that's right, free drinks! The restaurant is adequate if you want to eat there. The breakfast buffet is nice as well with made to order omelets; better than the usual continental fare. The suite was very comfortable and clean, however wifi is not included in the price.

Very nice hotel. Excellent cooked to order breakfast. Nice manager's reception every evening. About a 4 block walk to the Crystal City metro station. 10 min. drive to Arlington National Cemetery.
I should note that I spoke to reception one evening because I saw I had been left 2 decafs for the in-room coffeemaker. They were at my door in about 10 min. with 3 packages of regular.
As other TA'ers have noted, this property is very popular with families on the weekends, and the pool is wall to wall kids. The pool clears out almost completely on Sunday night.

If you are visiting DC with a family - not a bad choice. Room was clean, hotel staff helpful, affrodable.

Location (via car or subway) was a plus as well.

Negatives - Pool was not clean and security staff could not handle kids in hallways after 10pm.

Positives - Free breakfast and snacks very good. High security parking was a plus.