The General Manager at the Crystal City, Virginia Embassy Suite location, on the day of check out personally made phone calls to my financial institution to have funds immediately that were being held in excess, and he also placed a call to another Embassy Suite property in which I was traveling to to inform them of my problems that I had experienced. He asked what could he do to not only make my experience a better one, but would be in keeping with the very high standards and commitment of the Hilton family. What I suggested was what he made happen, instantaneously. He again, apologized any prior problems, and said his only objective was to make sure I would recommend Embassy Suite to my family and friends. He really needs to be an example for all Hilton property management staff to emulate and learn from.
- Official Description (provided by the hotel):
- All-Suite Atrium hotel, located in the Crystal City area of Arlington, VA and one mile from the Ronald Reagan Washington National Airport (DCA) and two miles from the heart of Washington D.C. Complimentary shuttle service is provided to DCA and the Pentagon City Mall metro stop and The Pentagon and the Fashion Centre at Pentagon City Shopping Mall are both within walking distance. Just minutes to Washington DC. ... more less
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- Also Known As:
- Embassy Suites Arlington
- Arlington Embassy Suites