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Embassy Suites Hotel Crystal City-National Airport: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 52 Reviews
5.0 of 5 stars
10
4.0 of 5 stars
24
3.0 of 5 stars
9
2.0 of 5 stars
7
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#25 of 53 hotels in Arlington
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  • Hotel class: 3 of 5
  • Rooms: 267
  • Address: 1300 Jefferson Davis Hwy Arlington, VA 22202
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: All-Suite Atrium hotel, located in the Crystal City area of Arlington, VA and one mile from the Ronald Reagan Washington National Airport (DCA) and... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates: $234 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Embassy Suites Hotel Crystal City-National Airport

( 7-11 of 52 )
“Worst Stay Ever”

Embassy Suites Hotel Crystal City-National Airport

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1 of 5 stars
Seattle
May 14, 2008
1/4 found this review helpful

Unfortunately, this was the second time I stayed here. The first time 2 months ago, the special shuttle van never picked me up from the health club. I had to run back to the hotel. Customer service and edicate is definitely lacking. When things do not work properly, employees generally correct YOU.

For my recent stay, despite being a Silver Hilton Rewards member and having a non-smoking preference, I was booked in a smoking room. Considering it was a major convention week, there were no available non-smoking rooms. I couldn't sleep well and woke up with a headache from the smoke residue. I didn't even get an offer to fix or clean the room. It would have been healthier for me to have slept in the hall.

I will never go here again.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jgatz77's Summary
Date of Stay: May 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: May 14, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $234 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good location with easy access to DC”

Embassy Suites Hotel Crystal City-National Airport

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4 of 5 stars
Hewitt, NJ
May 2, 2008

This is a great location for easy access to DC. Make sure you book with parking included, otherwise they tack on $18 which I was not aware of the first time I stayed there in January. The metro is a few minutes away. The nightly manager special includes free drinks - that's right, free drinks! The restaurant is adequate if you want to eat there. The breakfast buffet is nice as well with made to order omelets; better than the usual continental fare. The suite was very comfortable and clean, however wifi is not included in the price.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katebrymom's Summary
Date of Stay: March 2008
Member since: April 19, 2007
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Average price*: $234 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Easy access to DC and surrounding areas”

Embassy Suites Hotel Crystal City-National Airport

Apr 30, 2008
1/1 found this review helpful

Very nice hotel. Excellent cooked to order breakfast. Nice manager's reception every evening. About a 4 block walk to the Crystal City metro station. 10 min. drive to Arlington National Cemetery.
I should note that I spoke to reception one evening because I saw I had been left 2 decafs for the in-room coffeemaker. They were at my door in about 10 min. with 3 packages of regular.
As other TA'ers have noted, this property is very popular with families on the weekends, and the pool is wall to wall kids. The pool clears out almost completely on Sunday night.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bitbytravelbug's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: June 22, 2004
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $234 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Solid Not Spectacular”

Embassy Suites Hotel Crystal City-National Airport

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3 of 5 stars
New England
Apr 28, 2008
1/1 found this review helpful

If you are visiting DC with a family - not a bad choice. Room was clean, hotel staff helpful, affrodable.

Location (via car or subway) was a plus as well.

Negatives - Pool was not clean and security staff could not handle kids in hallways after 10pm.

Positives - Free breakfast and snacks very good. High security parking was a plus.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
friar89's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 21, 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $234 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Average Experience, Customer Service Issues”

Embassy Suites Hotel Crystal City-National Airport

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3 of 5 stars
California
Apr 3, 2008
1/1 found this review helpful

I frequently travel to the area and decided to try this property.
I arrived fairly late in the evening, check-in was smooth, no issues. Checked into my room, typical two bedroom suite. Decor was a little outdated, but room was very clean.
My Diamond VIP welcome gift was already in the room.

I ate dinner at the restaurant. Food was reaonably priced and surprisingly very good. Wait staff were very pleasant. I have no complaints about any of the wait/bar staff. All were extrememly friendly.
Gym was a little small, but had a variety of equipment and weights. Gym overlooks the indoor pool. Cario equipment has TV's which is always a nice distraction.

Complimentary breakfast and evening reception were very good. No complaints.

Unfortunatally, one of the hotle shuttle drivers was very hostile to me not once, but two times. On one occassion, it was very upsetting. I immediatally reported both incidents to the front desk. I was brushed off, offered no apology what so ever. I'm not one to throw my Hilton status around, because it shouldn't matter, but even bringing this to their attention made no impact what so ever. I spoke to the evening manager, before I even got to tell her what happened on the second occasion with the driver, she stated that she already spoke to another guest in the shuttle who stays with them all the time. Her tone was very harsh and made me feel that she wasn't interested in hearing my version of the story.
I am loyal to Hilton, but I will not stay at this property again becuase the poor customer service of management.

If your looking for a good value, close to National Airport, this is not a bad property. It's not very close to a Metro, it's a fairly long walk, or you can have the hotel shuttle take you to Pentagon City Metro.

Average Stay for Embassy Suites.

  • This TripAdvisor Member:
    • Disliked — Customer Service Issues with Managment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARose's Summary
Date of Stay: February 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: October 17, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
Was this review helpful? Yes No
Check Rates
Average price*: $234 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Embassy Suites Hotel Crystal City-National Airport

( 7-11 of 52 )
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Embassy Suites Hotel Crystal City-National Airport Also Known As

Address: 1300 Jefferson Davis Hwy, Arlington, VA 22202