I frequently travel to the area and decided to try this property.
I arrived fairly late in the evening, check-in was smooth, no issues. Checked into my room, typical two bedroom suite. Decor was a little outdated, but room was very clean.
My Diamond VIP welcome gift was already in the room.
I ate dinner at the restaurant. Food was reaonably priced and surprisingly very good. Wait staff were very pleasant. I have no complaints about any of the wait/bar staff. All were extrememly friendly.
Gym was a little small, but had a variety of equipment and weights. Gym overlooks the indoor pool. Cario equipment has TV's which is always a nice distraction.
Complimentary breakfast and evening reception were very good. No complaints.
Unfortunatally, one of the hotle shuttle drivers was very hostile to me not once, but two times. On one occassion, it was very upsetting. I immediatally reported both incidents to the front desk. I was brushed off, offered no apology what so ever. I'm not one to throw my Hilton status around, because it shouldn't matter, but even bringing this to their attention made no impact what so ever. I spoke to the evening manager, before I even got to tell her what happened on the second occasion with the driver, she stated that she already spoke to another guest in the shuttle who stays with them all the time. Her tone was very harsh and made me feel that she wasn't interested in hearing my version of the story.
I am loyal to Hilton, but I will not stay at this property again becuase the poor customer service of management.
If your looking for a good value, close to National Airport, this is not a bad property. It's not very close to a Metro, it's a fairly long walk, or you can have the hotel shuttle take you to Pentagon City Metro.
Average Stay for Embassy Suites.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene