The Embassy Suites in Crystal City is one of my favorite places to stay on business. It is convenient to the city's Metro, and made even more so by the shuttle service to the Pentagon City Mall Metro Station and Reagan National Airport that run every 30 minutes. The staff is superb, the rooms are 2-room suites typical of Embassy Suites locations. The hotel has approximately 280 rooms, which often makes it easy to get reservations. But...beware of spring break and other peak school travel weeks.
Our stay was the second week of the annual Cherry Blossom festival, the week before Easter. The hotel's roughly 280 rooms can accommodate 280 business travelers, or up to 1120 kids. During our stay, it was much closer to the latter than the former -- and this can and did play havoc with almost everything. The pool was almost always closed as it had reached peak occupancy, the breakfast buffet quickly ran out of food and the staff, while working as fast as they could, were unable to keep up with the horde of high-school kids who ate through the buffet like a plague of locusts. The hotel had only two elevators working for the first part of the week, which left those on lower floors sometimes waiting over 30 minutes for an elevator ride as the large student classes filled the elevators going to and from their rooms. While the daily maid service did a great job of keeping up with the towels, it had difficulty with the finer attention to detail items (changing the ice bucket liner, changing out used glasses, etc...) as they were also spread a bit thin. By late in the week, the 3rd elevator was operating and the lines to go up and down were gone, but the other issues associated with the very dense level of occupancy remained. As others have written, however, the staff is very polite, and well-trained, so in the end you sympathized with them as it was hard to be upset given their circumstances.
Overall, this is a great hotel with great staff. The 4 stars represents the average rating across my 3 recent visits. Sub item ratings are specific to this stay. If you are booking, and you are not a patient person, I would recommend you steer clear during high school travel weeks (e.g., spring break/Cherry Blossom Festival). In more normal weeks, this is a great and very enjoyable place to stay.
- Official Description (provided by the hotel):
- All-Suite Atrium hotel, located in the Crystal City area of Arlington, VA and one mile from the Ronald Reagan Washington National Airport (DCA) and two miles from the heart of Washington D.C. Complimentary shuttle service is provided to DCA and the Pentagon City Mall metro stop and The Pentagon and the Fashion Centre at Pentagon City Shopping Mall are both within walking distance. Just minutes to Washington DC. ... more less
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- Also Known As:
- Embassy Suites Arlington
- Arlington Embassy Suites