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Embassy Suites Hotel Crystal City-National Airport: Traveler Reviews

3.5 of 5
1300 Jefferson Davis Hwy, Arlington, VA 22202
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Embassy Suites Hotel Crystal City-National Airport
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Ranked #12 of 48 hotels in Arlington
Most recent review
4 of 5 stars Reviewed March 14, 2013
Spendo California, Maryland
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400 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
California, Maryland
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Quick getaway to Arlington VA”
4 of 5 stars Reviewed March 14, 2013

Have been to this hotel Embassy Suites Crystal City, VA a few times, Embassy suites are always great, I have never stayed at one and not been pleased. The breakfast and evening reception are great!!! The hotel was very clean, check in desk friendly, the rooms are two room suites and kept very clean and comfortable. Our room actually faced towards the river and we had somewhat a river view between the bldgs. Price was great also for the area. We booked our room with the parking included - great deal.

Room Tip: I always request a room on a higher floor and away from the elevators - even though the elevators ar...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Spendo about Embassy Suites Hotel Crystal City-National Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review
March 18, 2013
Thank you for your review. It is fantastic to read that you keep returning and we will continue to work hard to exceed your expectations. You are correct about the consistency across the Embassy Suites brand as so many guests believe that is the number one attribute of Embassy Suites.

I appreciate you mentioning the cleanliness of the hotel. The housekeeping staff works very hard to keep both the suites and the public areas as clean as can be. We do offer a variety of rate packages so I am glad you found that that met your needs.

Thank you again for the review and we hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, NC
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Excellent hotel and convenient shuttle to a Metro stop”
5 of 5 stars Reviewed March 9, 2013

The Embassy Suites, Crystal City was wonderful! Just stayed here for a weekend trip to DC. The hotel was well-maintained, and the shuttle to the Pentagon City Metro stop made travel into DC very convenient. A plus is there is great shopping at the Metro stop. Our room was nicely appointed, spacious and we thoroughly enjoyed the made to order breakfast each morning. Would definitely stay here again. We believe we received great value for our money. The shuttle drivers were always very pleasant, and the shuttles always arrived on time.

Room Tip: Our room was on the 10th floor. We had a limited view of the Potomac and the Library of Congress.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mumps4 about Embassy Suites Hotel Crystal City-National Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review
March 11, 2013
Thank you for your review. It is so nice to read about your fantastic experience. Many of our guests feel it is actually easier to get to the attractions in DC from our hotel than from some hotels inside the District. The complimentary shuttle to the Metro is a big part of that and I am glad you took advantage of this amenity.

I appreciate you mentioning the shuttle drivers as they work hard to stay on schedule so not guests are kept waiting.

Thank you again for your review and I hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
River Falls, Wisconsin
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“VERY Kid Friendly”
4 of 5 stars Reviewed March 8, 2013

The hotel is quite nice and the price was a great value during my stay. That is perhaps why the hotel was packed with children, mainly tweens and teens, during my stay. The location is a bit off from the other hotels in Crystal City, so the metro stop requires a bit of a walk (cutting through the lobby of the Marriott Crystal Gateway). The hotel offers shuttles to area attractions, the Metro, and Reagan National, but there are so many different shuttles it can be a bit confusing.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Blake F about Embassy Suites Hotel Crystal City-National Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review
March 11, 2013
Thank you for your review. I am glad to read you had such a nice stay. You are correct; the value of an Embassy Suites rate is fantastic. Breakfast for four occupants at other hotels would be $40+, but here is included in the rate. The suite at other hotels is usually a $20 upgrade fee, but here everyone can enjoy a suite. A few drinks at another hotel could easily run $20+, but at the Embassy Suites it is complimentary from 5pm - 7pm every night! That's a hard value to beat, in my opinion.

We do offer complimentary shuttle to/from the Pentagon City Metro Station. It looks like perhaps you went to the Crystal City Metro Station, which is about a 4 block walk. As you mentioned there is a shuttle offered to Reagan National and unlike most other hotels we also offer a shuttle to any point within Crystal City. I am sorry you found it confusing.

Thank you again for your review and I hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great place all around.”
5 of 5 stars Reviewed March 8, 2013

This is a great location and the staff makes it even better. They take the time to help, to acknowledge you every moment they can and are very helpful. The shuttle service is exceptional as they make it easy to get around and are very polite. Great place.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask amcord about Embassy Suites Hotel Crystal City-National Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review
March 11, 2013
Thank you for your review. I am so glad to read about your great hotel experience. I appreciate that you mention the staff as they do work hard to ensure each guest has a positive hotel stay.

Thank you again for the review and we hope you return soon. We will work just as hard to exceed your expectations. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Very Nice Hotel!”
5 of 5 stars Reviewed March 6, 2013

I had to make last minute arrangements to be in DC. I really liked this hotel. It was close enough to restaurants, mall and the metro. There is a street of restaurants just a short walk away or the hotel shuttle will also take you there. The staff was great. The room was great! The food was as expected for hotel food--and the restaurant service was just ok (but don't let that dissuade you...it was still pretty good!). Overall, was very pleased and would definitely stay here again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask BfloChik about Embassy Suites Hotel Crystal City-National Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review
March 7, 2013
Thank you for your review. i am glad that your stay went so nicely and appreciate you choosing to stay with us. Many of our guests really like having the option to walk to the Metro, mall, and surrounding restaurants or taking the complimentary shuttle. It is nice to read that you found this option helpful too.

I appreciate you mentioning the staff and the suite as being great. We have a new Food & Beverage Director who is making changes and I hope when you return you will notice an improvement in the food. While being good is ok, we want to be so much more than that.

Thank you again for your review and we hope you come back soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Embassy Suites Hotel Crystal City-National Airport

Also Known As:
Embassy Suites Arlington
Arlington Embassy Suites
Address: 1300 Jefferson Davis Hwy, Arlington, VA 22202
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Arlington
#14 Family Hotels in Arlington
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
All-Suite Atrium hotel, located in the Crystal City area of Arlington, VA and one mile from the Ronald Reagan Washington National Airport (DCA) and two miles from the heart of Washington D.C. Complimentary shuttle service is provided to DCA and the Pentagon City Mall metro stop and The Pentagon and the Fashion Centre at Pentagon City Shopping Mall are both within walking distance. Just minutes to Washington DC. ... more   less 
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