I just returned from 2 nights at the Doubletree Crystal City Hotel.
I arrived around 6:30 pm and there was a little bit of a line. I tried using one of the kiosks in reception to check in. It printed out a slip telling me to go to the reception desk. Several colleagues who arrived earlier said they experienced the same thing, so I'm not sure why the kiosk is even there.
Although I had a reservation and confirmation number (the conference booked our rooms for us) I was told at reception that they didn't have any more rooms available for the night. I explained that I had a confirmed reservation, and she rudely told me that I should have arrived earlier in the day. A manager overheard and came over, and instantly found me a room.
My room was in the north tower and was supposedly a non-smoking room. It must have recently been converted (without changing carpet, drapes, or wall paper) because it had a faint smell of stale smoke, combined with a slight sewage smell. I called and asked for another room and was told that they were completely full and there were no other rooms.
The room was a decent size and layout. It was clean, but still had an overall grimy feel to it. The lack of attention to details was evident through out the room. On the wall next to my bed, a rather large picture had been removed. The hardware was still on the wall and I'm assuming they used some sort of spray adhesive on the wall to keep the picture (when it used to be there) from sliding. As a result, the wall was disgustingly sticky!! In order to deal with the grossness of that, I created a fun game of "what can the wall hold". A tissue would stick to the wall and not fall off; a piece of note paper wold stick for about 30 seconds; a washrag would stick for about 15 seconds before it fell off; a hand towel was too heavy and wouldn't stick at all.
Again, it could have been a nicer place if they paid attention to other details - the carpet was stained, there were stains on the bathroom counter, the bathroom wall had holes filled with brown spackle, and most of the wall outlets were installed crooked. Some of the towels were stained. My air conditioning worked well, but sounded like a jet was taking off in my room, so I couldn't run it while trying to sleep.
The bed was reasonably comfortable, but a bit too soft for my preference. The shower enclosure was a bit ugly and weird, but the water pressure was nice and the water got nice and hot. I just wished that the shower head was up higher and over my head, instead of neck level.
The restaurants were rather mediocre. There is a large menu posted outside the lobby bar, but you can't actually order off that menu - only the more limited bar menu. My first night, I got a pepperoni pizza which tasted like it was straight from the freezer section of my grocery store. It was a big production to get crushed red pepper to put on it. I also had lunch one day at the Cafe restaurant. I ordered the Salad Nicoise but received something else. It had barely seared tunu, romain, green beens, cucumbers, neon orange cheese (kraft singles??), radishes, and a few other ingredients that did not match the description on the menu. I told my waiter that it was wrong, and he insisted that he brought what I ordered. I made him get me a menu and compared what I had to the menu description and even then he argued that I got what I ordered. I told him to send it back and I didn't want another one. I ended up getting a sandwich instead. It tasted ok, but several hours later, I felt sick to my stomach.
- Official Description (provided by the hotel):
- Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline, Booking.com, Expedia, Cheap Tickets, Tingo, Travelocity, BookingOdigeoWL, Hilton Hotels, Despegar.com, Hotels.com, getaroom.com, Venere, Agoda and Otel so you can book your DoubleTree by Hilton - Washington DC - Crystal City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
- Doubletree Hotel Arlington
- Doubletree Crystal City National Airport
- Doubletree Hotel Crystal City