I was upgraded to a 1 BR suite in South Tower for Honors Status. Would have loved a good view in North Tower, but this obviously recently renovated suite was beautiful. Comfortable living area and comfortable king size bed. Bathroom is nicely decorated.
My only issue was staffing. Everyone I talked to (Front Desk, Security, Restaurant, Phone) were overly friendly so that is not the issue. A few things started the stay off badly. First was a 20 minute wait to check in. In this day and age, that is not acceptable. Like I said, all is friendly, but they should all be taught to apologize for waits and other issues. The other issue I am referring to is after the long check in, i get to my room and the key doesn't work. So I called from the house phone and explained. Security came up and let me in the room, but I still had to go down to get a key. Well at least no one told me any differently because I went down to front desk, had a new key made (once again friendly but no apology). About 45 minutes later someone did show up with a new key. Later, I called the "careline" on the phone and it rang for 20 rings. Called back later and asked to talk to manager to explain their service issues. Gentleman was extra friendly but advised me that the manager on duty was working the front desk and he would pass on my message. I never did get a response.
Overall, the stay was pleasurable.
- Official Description (provided by the hotel):
- Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more less
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- Also Known As:
- Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
- Doubletree Hotel Arlington
- Doubletree Crystal City National Airport
- Doubletree Hotel Crystal City