My husband, our 13-year-old son and myself stayed here for 3 nights. Overall it was a very good experience: The room was spacious and very clean, the bathroom and tub/shower worked very well and was very clean, the view of the Pentagon and the city was enjoyed. My son used a rollaway bed which was large and comfortable. Because it was spring break there were many teenagers in the hotel, and the pool was so crowded at one point that the lifeguard could not let any one else in. This however, is to be expected at this time of year. I agree that the charge for parking is ridiculous. I believe hotels should provide free parking for their guests. The other issue I had was when I booked the room on Hotels.com, I was told it had a "city view". But when I checked in I had to pay a $33 upgrade fee for that view. Fine, I didn't want to disappoint my son so I paid it. Then I was informed of a special deal that for $35 per day, we could get free wifi, parking and breakfast buffet for two. At first I didn't take it. Then later when my husband went to the front desk to obtain the "deal", he was told to come back for the buffet tickets. He went again even later to get the tickets and was told the buffet was for only one person. At this point I was ready to speak to the hotel manager. When we went down to the front desk yet AGAIN, I firmly asked for our 2 tickets for each day were we staying there. The front desk ladies made a face to each other, said something about it being "Hannah's fault" and grudgingly gave us the buffet tickets. Not very positive customer service. If you offer a deal to your customers, just give it! This was the only negative aspect of our stay at Doubletree, all the rest of the staff was great (particularly the wait staff at both the buffet and rooftop restaurant).
If you want a city view, make sure you book it in advance and confirm it before arrival at the hotel...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. It is great to read about your positive experience. I am glad you found the room to be spacious and clean. We are fortunate to have the location that can offer unobstructed views from some of our rooms. They are popular room types so I recommend to readers that if you do book with us to reserve view rooms.
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There is a strict fire code as to how many people can be let into the pool area at one time and the lifeguards do have a tough job to ensure it is followed. I am sorry that you were promised a room type on Hotels.com. Hotels.com is a booking site that enables a room to be reserved, but does not reserve a specific room type. Requests can be made, but that is all it is. We have followed up with 3rd party sites like this to make it clearer so people are not surprised/upset upon arrival, but we can not control what is any website but our own. There are many 3rd party site that simply reserve a room and not a room type so please be careful which sites are used to make the reservation. Of course, on our site room types can be reserved.
We do have bundle deals that can be included or added to room rates that include different amenities. I am very sorry that it was not clear as to what was included and there was a challenge when you went to get the breakfast coupon. That should not have occurred and I know the Director of Front Office will follow up with the staff to ensure it is not repeated. I hope given the other positive aspects of your stay you believe me when I let you know that this was an isolated incident. Typically when a package is reserved there are no challenges in receiving the promised coupons. I appreciate you mentioning the staff in the Cafe and Skydome as they do work hard to make sure each patron is happy.
Thank you again for the review and for staying with us. I do hope you return soon. As always, I invite anyone reading my responses to contact me anytime.
Happy travels -
Kevin B. Feldman
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.