I stayed in this hotel during spring break with my husband and two sons aged 3 and 6 (Monday-Friday). We got a deal on priceline.
Location: The hotel was in a good location for getting into DC, especially as the hotel provides a shuttle service to nearest metro (Pentagon City) every 30 minutes. Ride to metro is 6 minutes including stop at Embassy Suites. Downtown DC is about 12-15 minutes away on the metro, served by two lines (yellow and blue). There are plenty of restaurants and a very large high-end mall withing a 10 minute walking radius. Short driving distance to many attractions in DC and Virginia.
Rooms: Hilton Honors floor in North tower. Bedrooms are standard but beds are full rather than queen size, not ideal for this level of hotel. Mattress was very comfortable, pillows too soft. Rooms are small, no fridge even though we requested one. Reasonably clean but found hairs in drawers. Free coffee machine. We stayed in
Parking: Costs $28 a day for self-park and charges applying for coming in and out.
Breakfast: Buffet and a la carte available, lots of food options but very pricey ($56 for two kids + 2 adults for buffet). Same food every day. Waiters constantly watching you and telling you not to take food back to room. After the second day, we went to the Dunkin Donuts (about 5 minute drive away)- $15 breakfast for 4!
Amenities: Indoor swimming pool, very nice with long hours and permanent lifeguard. Free wi-fi in lobby only, have to pay in room. Free business center with 3 computers. Taxi stand in front of hotel. Take-out/delivery menus available at front desk. Also many maps and tourist brochures in lobby.
Service: Average, no complaints.
Restaurants: Rooftop, revolving one very pricey but with lovely views of city. Other cafe serves breakfast and lunch.
Very large, busy hotel but well-run. Would recommend if you get a good price.
We stayed in North tower but I heard South Tower is renovated. However, rooms in North tower are fi...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the review. I am glad to see that you enjoyed your stay. We are fortunate to have such a great location that allows our guests to choose whether to walk to the Metro (7-10 min walk) or take the complimentary shuttle. As you correctly stated, getting into DC is so simple that the cost savings of staying in Crystal City vs staying inside the District make it a no-brainer.
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I am glad you found the mattress to be comfortable, but very sorry you felt the pillows were too soft. It is very disappointing to read that the drawers were not cleaned properly and I am certain the Director of Housekeeping will follow up on this. If you did not let us know while you were here, I hope you will follow up with me to let me know the room number. We do try to meet all requests for refrigerators and I am sorry one was not made available to you.
The parking is $26 per day for self park and there is in/out privileges meaning no extra charges should have applied for entering/exiting the garage as needed. I am sorry the breakfast cost was too pricey, but glad you found another alternative in the area. '
It looks like you took advantage of all the amenities that the hotel has to offer. I appreciate the recommendation and thank you again for your review. We hope you return soon. As always, I invite anyone reading my responses to contact me anytime.
Happy travels -
Kevin B. Feldman
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.