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DoubleTree by Hilton - Washington DC - Crystal City: Traveler Reviews

3.5 of 5
300 Army Navy Drive, Arlington, VA 22202-2891
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DoubleTree by Hilton - Washington DC - Crystal City
Ranked #24 of 48 hotels in Arlington
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619 reviews from our community

Traveler rating
    164
    221
    137
    64
    33
See reviews for
Families
142
 
Couples
95
 
Solo
71
 
Business
230
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cardiff, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Excellent Hotel”
4 of 5 stars Reviewed November 17, 2012

I stayed at the DoubleTree for one night. It is a lovely hotel and very comfortable. The staff are very accommodating. They have a shuttle to the Pentagon Mall. Unless you have your own transport, it is a little too far out. The room was lovely and very comfortable and I had a small view of the Pentagon itself from my room.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ginger_tulip2000 about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
November 17, 2012
Thank you for your review. It is so nice to read that you had a great hotel experience. I appreciate you mentioning the hotel staff as we try to make every guest interaction a positive one. Actually, many of our guests enjoy the walk to the Penagon Fashion Centre Mall as it is only 3 blocks (a 7-10 minute walk). However, it is nice to be able to offer our guests that prefer not to walk the option of taking the complimentary shuttle.

So many of our rooms offer a view of the Washington DC attractions. Of course while those views are spectacular, I recommend to all guests to visit the Skydome. In my unbiased opinion it is the absolute best view of the Washington DC area you will find. The Skydome offers a unique experience as it is the only revolving rooftop lounge in the area.

Thank you again for your review and we hope you return soon. As always, I invite anyone reading my responses to contact me directly.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“My new favorite place to stay in DC”
5 of 5 stars Reviewed November 16, 2012

Everything about this stay was perfect, the hotel facility is beautiful, the rooms are fantastic, staff is attentive but not too much, it is easy to get to from the airport and only a short (ok, medium) walk to the Metro. I was able to go on a morning run on a trail by the water and had a nice breakfast in the lobby cafe. I agree with the others that the bar was a little expensive but that not unusual in DC. One minor note - the entire hotel has nice Kohler sinks and fixtures and it really stands out compared to the stuff other hotels use. My suite had plenty of room and was very quiet despite being near the airport. A standout feature of the room is that there are power outlets everywhere! With all of the gadgets we travel with now this was very helpful.

Room Tip: I was in the South Tower in a suite which was fantastic. From my room there was no view (just the si...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask thetoolman42 about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
November 17, 2012
Thank you for your review. We are so honored to be your new favorite hotel in the DC area. We will work hard to continue to stay atop your list. It is so nice to read that you enjoyed your room. The good thing about the medium walk (3 blocks; 7-10 minutes) to the Metro/Mall is if a guest prefers to rest their feet for a long day of touring inside DC, a complimentary shuttle is offered.
Aside from the Metro, I am glad you found the location convenient for your needs. Unlike guests of a hotel inside DC, our guests can feel comfortable taking a nice scenic jog.

When the suites and rooms were renovated earlier this year, we did so with the idea to make it as perfect for the guests as possible. One common complaint in a hotel is the lack of outlets os as you mentioned, we were sure to provide enough to meet the guest's needs. I am glad that you noticed the sinks and found them to your liking compared to what you have found at other hotels.

Thank you again for your review and we hope you return soon. As always, I invite anyone reading my responses to contact me directly.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Convenient location”
4 of 5 stars Reviewed November 13, 2012

A nice hotel, rooms were quiet. At check in I was a bit disappointed to not be greeted as a Gold Status Member, it was not the traditional Hilton check in experience I have come to expect. The bar was very expensive, $4 just for a glass of sparkling water and lime. The receiving area for vehicles was very small, even my little VW felt cramped in the drive. But there were plenty of elevators to get to my room and the bed and room was very comfortable. And the hotel was very close to all of the businesses I needed to visit as well as a great shopping area- Pentagon City.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jennifer A about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
November 13, 2012
Thank you for your review. I am sorry that your HHonors status was not recognized at check in. I will be sure to pass your comment to the Director of Front Office so she can go over this with her staff. We value all guests, but especially our HHonors members and need to be sure to thank them (you) when given the opportunity.

Our Food & Beverage Director often checks the prices to ensure they are in line with other area hotels, but I am sorry you found them to be expensive. It is nice to read that enjoyed your room and the location of the hotel.

Thank you again for your review and I hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Best customer service!”
5 of 5 stars Reviewed November 12, 2012 via mobile

I just want to say the wait staff in dining area both mornings were so amazing! Helpful, friendly, and courteous! They made the hotel even better than it was! Front desk staff was polite and very accommodating!!! Great job employees!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask knbSnyder about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
November 13, 2012
Thank you for your review. It is great to read that the staff exceeded your expectations and I will be sure to share your comments with them. We work hard to make each guest interaction a positive one.

Thank you again for your review and we hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Virginia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“A relaxing stay”
5 of 5 stars Reviewed November 12, 2012

This hotel is away from the hustle of central D.C. Rooms are large and housekeeping is excellent. The revolving rooftop Sky Dome restaurant serves a selection of foods guaranteed to bring you back for another meal. Sitting at about sixteen stories high, the view from the Sky Dome is fantastic and always changing. We used this as our base and used cabs to visit the sites we wished and loved coming "home" at the end of day.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kwaichang about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
November 13, 2012
Thank you for your review. I am so glad to read that you had such a good hotel experience. The Skydome is a unique experience and I recommend all of our guests go up there to take in the stunning view while enjoying a beverage and/or dinner.

I appreciate you mentioning that housekeeping exceeded your expectations. Your comment will be shared with them.

Thank you again for the review and we hope your return "home" again soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree By Hilton - Washington Dc - Crystal City Hotel
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotels in Arlington
#18 Family Hotels in Arlington
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 
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