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DoubleTree by Hilton - Washington DC - Crystal City: Traveler Reviews

3.5 of 5
300 Army Navy Drive, Arlington, VA 22202-2891
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DoubleTree by Hilton - Washington DC - Crystal City
Ranked #24 of 48 hotels in Arlington
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610 reviews from our community

Traveler rating
    162
    220
    133
    62
    33
See reviews for
Families
141
 
Couples
93
 
Solo
71
 
Business
225
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Clackamas, Oregon
Top Contributor
68 reviews 68 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
“Enjoyed my stay in DC!”
4 of 5 stars Reviewed October 28, 2012

As a Honors Gold - I received an upgraded room to a junior suite & daily continental breakfast. Room had a recent updated look - clean & quiet. Not much of a view - looked at condos only a few feet away.

Hotel is only a short walk to the Metro. I walked instead of taking the shuttle - as it was so close. CVS drugstore had beverages & snacks to take back to my room.

My only some what negative comment - the normal higher cost of the hotel restaurant meals.

Loved the sights of DC once again!

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask PinkSurvivor about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
November 1, 2012
Thank you for your review. I am glad we were able to offer you an upgrade. We try to offer this to HHonors members when it is available. Of course, the best way for a guest to ensure getting the room type he/she wants is to reserve it as upgrades are not always available. Our suites are located in the South Tower and our view rooms are located in the North Tower.

The option of taking the shuttle to the Metro or walking (7-10 minute walk; 3 blocks) is a great convenience to our guests. Many guests, like yourself, prefer the short walk, but in tough weather or for guests that can not make the walk the shuttle is a fantastic amenity.

I am sorry that costs of our meals were higher than you would have liked. There are restaurants of all different types of cuisine in the area and hope you found one to your liking.

Thank you again for the review and for choosing to stay with us. We hope you return soon.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Virginia
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
“Perfect location for visits to Pentagon”
4 of 5 stars Reviewed October 28, 2012

Good location, service, and rooms. Parking convenient and reasonable for DC area. Chose to stay here and walk to the Army 10 Miler race. Very convenient, pleasant staff and nice room. Lobby set up with several small group seating areas, bar, full og light and color are very pleasant.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask nancydto about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
October 29, 2012
Thank you for your review. It is great to read that you had such a pleasant visit. I hope the race went well for you. The new look of our lobby has been very well received by our guests as it offers plenty of seating and a relaxing atmosphere to mingle with family, friends, and colleagues.

Thank you again for your review and for choosing to stay with us. I hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
“Great Customer Service”
5 of 5 stars Reviewed October 26, 2012

The staff (Omer) was very friendly and very accommodating, I would definitely stay here again. I think that individuals like him should be in a supervisory roles. As far as the Hotel, it looks amazing and well maintained. From the price point, it is a good deal!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RJRK23 about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
October 29, 2012
Thank you for your review. I am happy to read that you had a positive experience. We agree that Omer is a fantastic employee. I will be sure he sees this comment as does the entire staff so he can be properly recognized for his efforts.

Thank you again for the review and we hope you return soon. As always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evergreen, Colorado
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
“Blick”
2 of 5 stars Reviewed October 26, 2012 via mobile

Dirty. Nasty. Needs to be updated. They are upgrading their rooms according to signs in the hallway, but I certainly did not see signs of progression. Mold, leaky clogged tub. Stained sticky carpet in room. Stained sheets, janky wallpaper. Dirty light switches. Dirty dirty. Stained dirty carpet in hallway. Enough said. Work puts me here, and for that, I curse the travel planner at corporate.
The stAff is friendly and helpful but what can they do with his place. Yuk.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Peggy303 about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
October 29, 2012
Thank you for your review. I am sorry that you left with a negative impression of the Doubletree by Hilton Washington DC - Crystal City. I hope you will contact me directly so I can identify the room you stayed in. Our Director of Housekeeping would really like to investigate this further and follow up with the housekeeper that cleans the room. While I am very sorry you had a poor experience, I do hope readers of this review will read the many other reviews to realize that your stay experience is not typical as the large majority of our guests leave happy and wanting to return.

Thank you for your review and I appreciate the nice comment on the staff. As I mentioned, I hope you contact me directly about this stay or prior to your next stay so we can be sure to improve your impression of the hotel. Also, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Rude front desk personnel, but accommodating hotel.”
3 of 5 stars Reviewed October 24, 2012

The staff overall was very accommodating, clean hotels and fast service. The person I spoke to as I checked-in, however, was very rude. I specifically remembered her name as well, Jeanne. I'm not sure as to why people like her still working but I have noticed her to be very pleasant to males in uniform.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Juicyjene about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
October 29, 2012
Thank you for your review. While I am happy to read your positive comments about the overall friendliness of the staff, I am sorry that you had a poor check in experience. Jeanne is a long time staff member that typically receives great comments from our desk. It is rare that guests leave with a negative perception of her, but I am sorry this was the case for you. Please contact me directly so I can find out the details of your interaction with Jeanne and that will enable us to properly follow up with her. Jeanne will be shown your comment and I know she will work hard to ensure that if you return you will leave with a much improved impression of her service.

Thank you again for the review and for choosing to stay with us. As always, I invite anyone reading my responses to contact me directly.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotels in Arlington
#17 Business Hotels in Arlington
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 
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