Last week, my family and I enjoyed a wonderful stay at your lovely hotel, DoubleTree by Hilton Washington DC Crystal City. I wanted to personally write to you to let you know that we had a wonderful, albeit brief stay.
Every year, my step-children fly to Omaha to visit their Father for 4 weeks. This year, we decided that they would catch their flight from Reagan National, and that we would stay overnight to take in some of the sites in our Nation’s Capital. Your facility was in the perfect location to facilitate the proximity of the airport AND the city sites.
Your facility was right on the mark for the most desirable criteria: Clean, Comfortable, and Quiet. Check in was a breeze…the warm cookie for each member of the family was a delight after a long drive.
The hotel elevators were clean, quiet, and quite brisk. I only mention this as it is often overlooked, and a speedy trip to a high floor on an elevator in a crowed hotel is always a plus.
Your concierge was very polite and arranged an evening tour of the district. She was quite knowledgeable, asked just the right number of questions to secure a tour that was perfect for my family. She even took the time to walk me to the designated pick up point out on the street. This was a definite plus.
We had just enough time before our scheduled tour pick up time to visit your unique SkyDome restaurant to grab a quick bite (again, at the suggestion of the Concierge). The staff was very attentive and best of all, our meal was brought out swiftly. The view was breathtaking, and the food was delicious.
Upon returning from our tour, our room (I believe it was Room Number 1222) was, as mentioned before, quite, clean, and very comfortable. The allergy free environment augmented by the HEPA filter machine made for simply the best hotel room in which we have ever stayed. Our daughter has chronic allergies, and she slept like a baby. Perfect.
Breakfast the following morning was a delight. The food was delicious and hearty. The wait staff was, again, very attentive and pleasant.
Check-out was flawless. This was important because we literally had a plane to catch.
I only have one small complaint. When I reserved the room, I asked for, and had confirmed a room with a view of the city. Instead, we were assigned a room with a view of the South Tower. This was a big disappointment to my wife and kids. I thought that with such a price paid, $300+, we would be accommodated with the confirmed “room with a view”. Nothing to get bent out of shape about, but, in the intrest of improvement, I feel the need to raise the issue. With such a rigorous schedule, I must admit I did not take the time to make my complaint known to the front desk. In retrospect, I fully believe that if I had, we would have been moved to the other side of the building. We will try again in July when we return to pick up the kids from Reagan National. No worries. We have already made arrangements to stay at this property again.
Overall, we had a wonderful stay at your beautiful facility. I definitely plan to stay with you at DoubleTree by Hilton Hotel Washington, DC Crystal City next month when our children return from their visit to the Midwest.
Call ahead to confirm room indeed has a view of the city, if that is what you are paying for. Let t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the review. I agree, the location of the hotel is excellent for people flying in to see DC. The complimentary shuttle to Reagan Airport makes it so convenient and hassle free to get to the hotel. Then the option of a short 3 block walk or complimentary shuttle ride to the Metro makes it just as easy to get to DC.
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Yes, after a long drive or flight we understand that the last thing anyone wants is a long check in process. We have gone to a paperless check in and that makes it much quicker. Also the warm Doubletree cookie helps everyone relax and is a great way to start the stay.
Saida, the concierge, has been with us for quite some time. She knows the best way to see DC and can offer many suggestions to make the trip go smooth. We are very lucky to have her as making our guests happy is her number one priority.
I really recommend that every guest visits the Skydome. There is absolutely no better view of Washington DC and even if it is just to take in the view, please make it a point to go up to the Skydome. Of course, we would be happy to serve you a drink or a bite to eat while you sit & enjoy the revolving floor. Where else can you see all the sites the panoramic view offers without having to get up?
Our PURE rooms are a big hit for many guests, but especially those with allergies. The air quality in the room is much appreciated so guests with allergies or those sensitive to the air quality can enjoy a relaxing experience in their room.
My apologies that the view rom was unavailable. It is very rare that we can not accommodate a reservation made for a view room as we know how important they are to the travelers that book them. Being you wrote this letter directly to our General Manager I was able to locate the reservation. I do see your room rate was reduced, but apologize that the agent checking you in did not notify you of the rate change or the lack of view rooms available. The Director of Front Office Operations will follow up with the agent to make sure that does not happen again.
Please advise me when you will be returning so we can be sure that you are reserved a room with a view. We will work hard to exceed your expectations again on your next stay.
Thank you again for the review and for choosing to stay with us. We understand you had many hotel choices and are honored that you chose to stay at the Doubletree by Hilton Washington DC - Crystal City. As always, I invite anyone reading my responses to contact me anytime.
Happy travels -
Kevin B. Feldman
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.