We chose to stay in Arlington and ride the subway to D.C. to save money and feel safer being away from the busy city. The hotel is in a somewhat convenient location. Ther are very few dining options within walking distance besides local hotels. The hotel was in overall nice condition. The rooms are comfortable. We stayed in the north wing room 812, which was recently renovated. (The bathroom sink needs some touch up paint) The construction is a hassle because there is no clear indication as to where you should go to wait for the shuttle to the Metro versus the shuttle to the airport. (A sign with schedule would be helpful).
Staff is not very friendly or helpful. They are not overtly rude, merely professional with a flat affect. They will answer direct questions but will not provide additional details. I do not think that this is specific to this hotel but perhaps to the area. This may be bias because I'm from the south, but here are two examples that I encountered.
A man approaches the airport shuttle driver and gets him to roll down the window. The man asks if this is the shuttle to the metro. The driver says "No." then rolls up the window. Keep in mind that there are no signs indicating where to wait and per hotel staff it changes almost daily due to the construction taking place in the parking lot.The courteous thing would be to tell him where he needed to go to wait for the metro shuttle. (Shame on him for not properly forming his question in order to obtain the information that he desired.)
One night I realized that the maid did not leave any wash cloths. It happens. No big deal. So I went to the front desk to ask for some. The receptionist didn't listen. She was immediately on the phone to call someone because my room had not been cleaned. I interrupted her to clarify that all I didn't have wash cloths. She asks if I needed them. (I Note that I said that I didn't have any. That did not mean that I needed some. Perhaps it's too broad of an assumption.) She told me to wait. After the call I'm still stand ing there wondering if she wanted me to wait for someone that's coming immediately or go to my room. I would assume that they would bring them to my room but she told me to wait. If I leave will she assume that I changed my mind and didn't really need them after all? Meanwhile I'm waiting to take a bath and no wash clothes are on their way. So,I asked for clarification. She responds with "Do you need them NOW!?" "No, but you told me to wait" All of this for wash clothes? On a positive note they did call the room 30 mins later to see if they arrived. When I said no someone came within 5 mins.
Moral of the story: Beware how you ask a question because all you will receive is the answer.
Don't buy a metro day pass if you plan to spend the majority of your time in D.C. You won't get your monies worth. Purchase a Tourmobile Pass ($30 for 2 days) which takes you to all of the major attractions saving you time, walking, and the hassle of navigating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the review. I am glad you chose to stay at the hotel and agree that it is very convenient for getting into DC, but it alleviates the stress some feel by staying inside the Disctrict as well as the extra costs that would be incurred. I have alerted the Director of Engineering about your comment on the sink and appreciate that feedback.
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My apologies that the staff did not seem friendly. This is something we work on and practice each day, but I am sorry the staff came off as curt. You are correct, the front drive area has been tough to navigate due to the contruction, but the good news is the drive should be done by 5/31. There is a sign posted in the lower lobby (on the bellstand) with the shuttle times so our guests know when the shuttle should be expected. Typically our shuttle drivers are more courteous when answering questions on which shuttle they are driving. This is a question they receive so many times, but we will remind them how to answer it properly. There seems to have been some confusion over your request for washcloths. I am glad the staff followed up on your request, but am sorry for the initial confusion. Again, this request we receive so many times a day, but follow up training will occur to ensure a response like the one you received does not occur again.
I 100% agree, the tourmobile is the best way to see DC. It is how I tour DC when my family comes down and it is without a doubt my #1 recommended way to see DC.
Thank you again for the review and I do hope you will return soon. As always, I invite anyone reading my responses to contact me anytime.
Happy travels -
Kevin B. Feldman
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.