We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location, great price” 4 of 5 stars
Review of Radisson Hotel Reagan National Airport

Save Saved
You added Radisson Hotel Reagan National Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Radisson Hotel Reagan National Airport
3.5 of 5 Hotel   |   2020 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Days Inn Crystal City)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
A Summer Getaway for 2
Ranked #32 of 47 hotels in Arlington
mayo ireland
Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
“Good location, great price”
4 of 5 stars Reviewed November 21, 2013

The staff were very friendly especially at the bar and restaurant. The food was also quite good. The room was clean and much larger than expected. Close to the metro.
Only downside was the shuttle from the airport was unreliable.
Overall though for price and location you'd do very well to find better value.

Room Tip: Advance book your shuttle transfer.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

445 people have reviewed this hotel

Traveler rating
    102
    204
    90
    24
    25
See reviews for
120
81
54
119
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
NJ
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed November 21, 2013

Issue #1. HOTEL GAVE US KEYS TO A ROOM WHERE SOMEONE ELSE WAS SLEEPING. Close to midnight on a Friday in October, we checked into the Radisson Hotel Reagan National Airport for a multi day, prepaid stay. When we arrived in our room, we found that our key didn't open our door. We had the key reswiped, and the same thing happened. Eventually security accompanied us to the room, opened the door using a master key, and woke up the individual(s) to whom the room had already been assigned. Front desk person blamed this incidence on a "computer glitch".

Issue #2. HOTEL ATTEMPTED TO DISREGARD THEIR ROOM GUARANTEE FOR A PREPAID STAY. We were then offered a different room for 1 night with no guarantee for additional nights. The hotel was booked. Mind you, we had paid in advanced for multiple nights with a "hotel guarantee" that our room would be available for the entire duration.

Issue #3. HOTEL DECEPTION ABOUT NEARBY COMP HOTEL. We escalated the issue by asking to speak to the on-call manager; she had separate conversations with us and the front desk personnel. We were told that the hotel would arrange a multi day stay for us at a nearby Hilton. We were given some paperwork. The print read that the hotel would pay for tonight's stay at the comp hotel and then "call the hotel tomorrow". Finding this language to be unclear, we called the comp hotel directly. It turns out that the comp hotel had no available rooms for tomorrow. This was confirmed by the front desk personnel.

Issue #4. RESOLUTION CONTRADICTED ORIGINAL STATEMENT OF NO ROOM AVAILABILITY. We pointed out this deception to the front desk manager. Suddenly, a room for both nights became available at the Radisson. We were given free breakfast vouchers. This whole issue took hours to resolve; We finally went to our room around 3 am. We were told that a manager would call us the next day as a cell phone number had been provided. No one ever did.

Room Tip: The hotel overbooks and doesn't place much emphasis on honoring their room guarantees. Ask abou...
See more room tips
  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Radisson Hotel Reagan National Airport, responded to this review, November 25, 2013
We apologize for the problems you encountered regarding the poor service you received from our hotel staff, and the confusion with your reservation. We would like to investigate this further, please contact Corporate Customer Care at 1-800-967-9182 at your earliest convenience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
1 review
5 of 5 stars Reviewed November 20, 2013

My boyfriend and I spent three nights at this hotel last weekend for the Marine ball and it was at a great location and the people were very friendly. Our room was very nice and our housekeeper was great. It was also a great price. My only complaint would be the restaurant at the hotel. We ate breakfast one morning and we both got sick. My boyfriend filled out a survey and let them know and today he received a very nice email apologizing for the inconvenience and we received a refund for the meal. That shocked both of us and made us both very happy. The fact that we got a personal email shows that this hotel cares about their guests. We are both very pleased and we will definitely be coming back to stay at this hotel in the future!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 17, 2013

We were international travelers into Washington to attend business near crystal City. This hotel was close to my place of business so we booked this hotel.
For international travelers this is $ 65 ride (one-way) from international airport(Dulles) only opt for this place if you have a business reason to be near Crystal City/ Arlington.

The staff was friendly but somehow look tired, the bedding inside the room makes you feel you are in a motel! Restaurant food as cold as it could get, and I could go on... This property is tired for whatever reason and this gets passed on to the guests!

Concierge staff ( Fisseha) was highly helpful and friendly and the only saving grace of this hotel.

I am surprised that Hampton Inn ( in the same compound, same owner) was recommended by my colleagues who were with me for the business. You may want to try this.

Moral- Never go by the brand name alone,

Room Tip: It doesn't matter!
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schuylkill Haven, Pennsylvania
Top Contributor
101 reviews 101 reviews
20 hotel reviews
Reviews in 46 cities Reviews in 46 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 12, 2013

Very convenient location to the metro and airport. Our room was nice and clean, but some amenities were either not provided or did not work. There was no hair dryer, but my wife always brings one along just in case. One of the controllers for the sleep number beds needed a new battery. The front desk staff is friendly and courteous. The lobby area is bright, spotless, and inviting. Access to self parking is easy and convenient. We would definitely stay here again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 11, 2013

We were exhausted a super home away from home

Clean

all staff kind and polite -- our 2nd visit we will be back
Arrived tired burnt out the man at the front desk made us feel at home

The Get things done attitude of Nagash (front desk) + others

The old travel industry had an expression: “Orchid and / or Onion letters to the boss ….this is an “orchid” to a nice hotel - well run

- we will be back aloha
It is always a pleasure in any walk of life or endeavor to see professionalism demonstrated. All mentioned are “professional" e ....
It is always a pleasure in any walk of life or endeavor to see professionalism demonstrated. People say America is getting soft in mind and body.

Room Tip: Call ahead
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, Florida
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 11, 2013

I just spent a three day stay in this hotel and was surprised at the service offered.
The hotel seemed clean, has a nice-looking restaurant (although I can not vouch for the food) and the location is ideal for access to the airport and/or Washington, DC by means of a shuttle or subway close by, respectively.
But: during the evenings I would stay up late with my family and I would request not to be disturbed during the mornings (by hanging the tag outside the door). My room was respected and no one knocked or attempted to open its door for servicing, but the slamming of the doors on the next rooms (both sides and across the hall) by the cleaning staff did not comply with my request of "Do Not Disturb".
Also, every day there were less towels in the room. Apparently the staff did not replace the ones used. At the end of the third day, on my return that afternoon, only one large and one medium towel was available in the bathroom.
The A/C in the room was noisy; a bit annoying.
The main attraction to this hotel was its price. On this holiday weekend I was able to book for just $79.00/night, when all other hotels in the same area were $189.00-400.00
I would return to this hotel, if the same rates applied.

Room Tip: Staff slams doors when cleaning rooms. Not a place to sleep late.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Radisson Hotel Reagan National Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Hotel Reagan National Airport

Address: 2020 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Days Inn Crystal City)
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Radisson Hotel Reagan National Airport 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Tingo, Travelocity, Hotels.com, Despegar.com, BookingOdigeoWL, Priceline, Agoda, Venere and Otel so you can book your Radisson Hotel Reagan National Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Reagan National Airport
Radisson Hotel Arlington
Radisson Arlington
Arlington Radisson

Owners: What's your side of the story?

If you own or manage Radisson Hotel Reagan National Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.