We were arriving in Washington late, and we chose this place because it was close to the airport and the metro stop, and had a pretty good rate. I didn't think I would need to worry, because Radisson has a pretty good reputation. I turned out to be wrong.
Problems started as soon as we arrived. We found our key didn't open our door. My wife pointed out that hotels rarely put "Do not disturb" signs on empty rooms, and I realized with some alarm that the reason the lock was flashing red *and* green was that the key was right but someone had (thank God!) locked the door from the inside. We went back to the desk, where the clerk confirmed somewhat nonchalantly that he had "gotten confused" and given us keys to a room that was occupied! He keyed our cards for a new room and (I swear I'm not making this up) *called the room* to confirm it was vacant. I think this was supposed to reassure me, but all I could think of was that maybe they were too busy having sex to answer the phone. Luckily, this turned out not to be the case. The room was nice (and empty!) and the bed was comfortable.
We were out most of the next day. When we returned, we found that the beds had been made and the towels replaced, but the trash hadn't been emptied, our dirty glasses and coffee cups were still there, and the coffee supplies hadn't been restocked. I've stayed in some real fleabags, with some marginal cleaning standards, but I've never had a maid leave trash in the room. I called the front desk to complain (guess to dial 0 after the "front desk" button turned out to be a non-functional prop). Someone came by, took our dirty coffee mugs, lefts a few packets of coffee and told us someone would bring clean cups shortly. This never happened. The next morning, when we went to make coffee in styrofoam cups, we discovered that all the coffee they gave us was decaf!
We headed down for breakfast (and to get some caffeinated coffee!). The hostess told us it would be a short wait while they cleared a table. As we waited, I noticed there were at least three open, fully set tables and that the one dirty table was being diligently ignored by the single, overworked busboy. After waiting quite a while and watching the busboy pass the table several times without touching it, the hostess said (without looking) that it would be a few more minutes. I finally asked if we could take one of the several open tables. She looked at me like that was a very odd request, but somewhat reluctantly agreed. As we sat down, we heard someone complain that there were no eggs in the buffet. We looked at each other and - realizing how the breakfast would play out - got up and left. If we hadn't, I'm confident I would have another story or two.
I'm a pretty understanding person, but this was three pretty major screw ups in two nights, even though we were out sightseeing most of the time. There are plenty of hotels in the area, and I'm sure you could do a lot better for the same money, and would be well advised to avoid this place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 28, 2013
Thank you for alerting us of our areas that need attention. We care what each one of our guests has to say about their stay and we know that if it is serious enough for you to mention it, then it is absolutely something that requires our devoted attention to resolve.
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We will be working with all departments to improve the guest experience and thank you for allowing us the opportunity to do so.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.