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“Great hotel in th midst of the storms!,” 5 of 5 stars
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
2.0 of 5 Hotel   |   2480 South Glebe Road, Arlington, VA 22206-2576   |  
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Ranked #41 of 48 Hotels in Arlington
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
“Great hotel in th midst of the storms!,”
5 of 5 stars Reviewed March 6, 2014

I as recently a victim of sever snow storms and cancelled flights. I was traveling with my father who was recently released from hospital and has mobility issues. American Airlines saw fit to fly us into an airport late at night and 40 miles from our connecting flight. We needed to find a hotel room that was well priced and handicapped friendly. The staff at this hotel were amazing, they were friendly, helpful and accommodating.

The handicapped friendly room was spacious, spotless and the bathroom was fully equipped with a wheelchair/walk-in shower and plenty of quality emergency soap/shampoo etc. The beds were comfortable and the bedding crisp and clean, with plenty of pillows.

The complimentary breakfast was a full American breakfast and included waffles, scrambled eggs, sausage and hash browns. As well as a good selection if continental options. The dining room is large with plenty of seating and two staff members available at all times to assist you.

I would stay in this hotel again if I was in Washington.

Room Tip: If you have mobility issues, be sure to ask for a ground floor room,
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 8, 2014
Dear Guest,

Thank you for staying with us. We appreciate your wonderful comments. We strive to give our guests excellent customer service as well as great amenities. We hope in the near future we can be of service to you again and we thank you very much.

Sincerely,
Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Hendersonville, Tennessee
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 1, 2014

The hotel itself outside is a little run down, but the room was clean, and the staff wonderful and helpful. Breakfast great. They have a shuttle back and forth to Metro, and allowed us to leave our luggage, go sight seeing, come back and get it, and take us to Metro.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 8, 2014
Dear Guest,

It sounds like you had a great time in Washington D.C. while you were here. I'm glad that we could be part of that experience. Thank you for all of your feed back and comments. This helps us to continue to provide great service to our guests. Thank you for staying with us! We hope you will come back and stay with us again. Thank you for taking the time to leave such nice comments about your stay with us.

Warm Regards,
Subhash Vohra
General Manager
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Ronceverte
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2014

Clean room, warm bed, and hot shower is I was need and this hotel had all of it. Business travelers like myself could use more hotels like this. Driving hundreds of miles between business meeting a hotel with clean rooms, warm beds with clean sheets, and a hot shower is all I need and this hotel had it.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 8, 2014
Dear Guest,

It sounds like you had a great time in Washington D.C. while traveling for business. I'm glad that we could be part of that experience. Thank you for staying with us! We hope you will come back and stay with us again. Thank you for taking the time to leave such nice comments about your stay with us.

Warm Regards,
Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed February 21, 2014

Our Filght was cancelled and we needed a place to stay. This place was clean and friendly. Loved it! very fresh smelling and breakfast was great 24 hour coffee. staff always smiling and helpful. the pool are was and out side was well kept and clean.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 8, 2014
Dear Guest,

Thank you for staying with us. We appreciate your wonderful comments. We strive to give our guests excellent customer service as well as great amenities. We hope in the near future we can be of service to you again and we thank you very much.

Sincerely,
Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed February 16, 2014 via mobile

major thumbs down for this location. were put on the 2nd floor room. no elevator. we had to lug our luggage upstairs to a stinky room. went to go get food in the diningroom....oh..by the way it is shut down until further notice. shuttle leaked. from start to finish not good. canceled our reservations for the 2nd leg of the trip and loved loved loved the hotel that was suggested to us.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, February 19, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at Best Western Pentagon.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bad smell and other issues in your room on your recent visit, We wish you could have requested a ground floor. I have shared your feedback with our housekeeping, Maintenance, Front desk Department to ensure we handle these types of situations differently in the future.

Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 1, 2014

We booked this hotel as part of a stay/park package. In my mind this was the only reason for picking this particular facility. The combination of the room and the parking was quite reasonable and in total I paid less for the room/parking than I would have paid for daily parking at Reagan National. The shuttle bus took us to the airport early in the morning without problem. Prior to that we had breakfast which was adequate at the most. This was included however. On the way back I did see several other shuttles from other hotels twice before we finally had a ride from our shuttle. Remember to call when you get in to make sure they send a shuttle for you as this will significantly cut down your wait time. The hotel itself is a little run down though it was clean. There were no internal hallways as every room faced the parking lot. I don’t like this particular layout. Our room faced a fairly dark street. We had no problems however and when we got back after 11 days our car was still there.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, February 6, 2014
Dear Mr. Dwyer,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 28, 2014

I arrived at Reagan Airport just after 10.00pm on Tuesday 21 January and waited for the hotel shuttle which didn't arrive. After 45 minutes I called the hotel to be told their shuttle doesn't run after 10.00pm.

It was a very cold night, -10 with snow and few cabs were running and the line for cabs was long and I waited almost 2 hours for one. Finally got to the hotel at 1.00am and needed to trudge 50 meters over the snow and ice from the reception to my room which was in another building.

The heater in the room did not work and there was only one blanket on the bed. A search of the room failed to locate a spare blanket. Tried to call reception but the phone didn't work. I had been traveling for 30 hours and just could not be bothered trekking back to the office so I slept in my clothes after taking a hot shower to warm up - at least the water was hot!

The breakfast the following morning was good but other than that there was nothing to recommend.

Room Tip: Ask to see the room before you check in if possible
See more room tips
  • Stayed January 2014, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, February 6, 2014
Dear Mr. John V,

Thank you for taking the time to complete our online survey regarding your recent stay at Best Western Pentagon.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the heat unit not working properly in the room and other issues on your recent visit. I have shared your feedback with our housekeeping, Maintenance, Front desk Department to ensure we handle these types of situations differently in the future.

Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Address: 2480 South Glebe Road, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Number of rooms: 205
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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