We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“warm bed” 4 of 5 stars
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

Save Saved
You added BEST WESTERN Pentagon Hotel - Reagan Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
BEST WESTERN Pentagon Hotel - Reagan Airport
2.0 of 5 Hotel   |   2480 South Glebe Road, Arlington, VA 22206-2576   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #40 of 48 Hotels in Arlington
Ronceverte
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“warm bed”
4 of 5 stars Reviewed February 26, 2014

Clean room, warm bed, and hot shower is I was need and this hotel had all of it. Business travelers like myself could use more hotels like this. Driving hundreds of miles between business meeting a hotel with clean rooms, warm beds with clean sheets, and a hot shower is all I need and this hotel had it.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 8, 2014
Dear Guest,

It sounds like you had a great time in Washington D.C. while traveling for business. I'm glad that we could be part of that experience. Thank you for staying with us! We hope you will come back and stay with us again. Thank you for taking the time to leave such nice comments about your stay with us.

Warm Regards,
Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

533 reviews from our community

Traveler rating
    109
    145
    120
    83
    76
See reviews for
186
108
40
112
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
4 of 5 stars Reviewed February 21, 2014

Our Filght was cancelled and we needed a place to stay. This place was clean and friendly. Loved it! very fresh smelling and breakfast was great 24 hour coffee. staff always smiling and helpful. the pool are was and out side was well kept and clean.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 8, 2014
Dear Guest,

Thank you for staying with us. We appreciate your wonderful comments. We strive to give our guests excellent customer service as well as great amenities. We hope in the near future we can be of service to you again and we thank you very much.

Sincerely,
Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed February 16, 2014 via mobile

major thumbs down for this location. were put on the 2nd floor room. no elevator. we had to lug our luggage upstairs to a stinky room. went to go get food in the diningroom....oh..by the way it is shut down until further notice. shuttle leaked. from start to finish not good. canceled our reservations for the 2nd leg of the trip and loved loved loved the hotel that was suggested to us.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, February 19, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at Best Western Pentagon.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bad smell and other issues in your room on your recent visit, We wish you could have requested a ground floor. I have shared your feedback with our housekeeping, Maintenance, Front desk Department to ensure we handle these types of situations differently in the future.

Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 1, 2014

We booked this hotel as part of a stay/park package. In my mind this was the only reason for picking this particular facility. The combination of the room and the parking was quite reasonable and in total I paid less for the room/parking than I would have paid for daily parking at Reagan National. The shuttle bus took us to the airport early in the morning without problem. Prior to that we had breakfast which was adequate at the most. This was included however. On the way back I did see several other shuttles from other hotels twice before we finally had a ride from our shuttle. Remember to call when you get in to make sure they send a shuttle for you as this will significantly cut down your wait time. The hotel itself is a little run down though it was clean. There were no internal hallways as every room faced the parking lot. I don’t like this particular layout. Our room faced a fairly dark street. We had no problems however and when we got back after 11 days our car was still there.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, February 6, 2014
Dear Mr. Dwyer,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 28, 2014

I arrived at Reagan Airport just after 10.00pm on Tuesday 21 January and waited for the hotel shuttle which didn't arrive. After 45 minutes I called the hotel to be told their shuttle doesn't run after 10.00pm.

It was a very cold night, -10 with snow and few cabs were running and the line for cabs was long and I waited almost 2 hours for one. Finally got to the hotel at 1.00am and needed to trudge 50 meters over the snow and ice from the reception to my room which was in another building.

The heater in the room did not work and there was only one blanket on the bed. A search of the room failed to locate a spare blanket. Tried to call reception but the phone didn't work. I had been traveling for 30 hours and just could not be bothered trekking back to the office so I slept in my clothes after taking a hot shower to warm up - at least the water was hot!

The breakfast the following morning was good but other than that there was nothing to recommend.

Room Tip: Ask to see the room before you check in if possible
See more room tips
  • Stayed January 2014, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, February 6, 2014
Dear Mr. John V,

Thank you for taking the time to complete our online survey regarding your recent stay at Best Western Pentagon.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the heat unit not working properly in the room and other issues on your recent visit. I have shared your feedback with our housekeeping, Maintenance, Front desk Department to ensure we handle these types of situations differently in the future.

Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 25, 2014

We arrived on a clear day after a snow and the parking lot was still snow covered and treacherous. There are no real sidewalks that lead from the desk to the outdoor rooms (yes, a motel rather than a hotel) and it was quite a challenge moving from place to place. The room was freezing cold, with NO heat on when we arrived, and we did have a reservation. We wore our coats for an hour while the room came to a tolerable temperature. The best thing I can say is that the mattress was fairly good, but the bathroom and sink areas, and room in general, were in desperate need of renovation. Also, don't bother with the free breakfast--not worth the calories.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 8, 2014
Dear Guest,

We are glad that you decided to stay with us on your visit to Washington, D.C.! I'm sorry that your stayed with us was not much enjoyable. We are currently looking into this matter to better assist your guests. We plan to have expedit service for the snow removel in the future. We had a great amount of snow. Therefore, we are well prepare for the next time it happens.I hope that you will consider staying with us again so we get the chance to provide you with excellent service and accommodations.

Sincerely,
Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, AZ, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 11, 2013

This hotel is close to Reagan Airport. Restaurants are near by, one mile or so. The shuttle service is great. A warm bed and good breakfast each time. Just off 395 highway. Just right for business or pleasure.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, February 6, 2014
Dear Mr. David S

Thank you for choosing to stay at Best Western Pentagon! We are excited that you found your room, the complimentary full hot breakfast, and amenities especially accommodating. I will pass word on to our staff that you were pleased with her service. We truly appreciate your comments. They help us know if we are continuing to provide great customer service and they also help us target areas of improvement. Thank you.

Come back and see us again!

Kind Regards,

Subhash Vohra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to BEST WESTERN Pentagon Hotel - Reagan Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Address: 2480 South Glebe Road, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Cheap Tickets, Expedia, Orbitz, Priceline, Tingo, Hotels.com, Despegar.com, Odigeo, Venere and Otel so you can book your BEST WESTERN Pentagon Hotel - Reagan Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

Owners: What's your side of the story?

If you own or manage BEST WESTERN Pentagon Hotel - Reagan Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.