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BEST WESTERN Pentagon Hotel - Reagan Airport
2.0 of 5 Hotel   |   2480 South Glebe Road, Arlington, VA 22206-2576   |  
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Ranked #41 of 48 Hotels in Arlington
Mississauga, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Counter s”
3 of 5 stars Reviewed July 31, 2013

The counter staff we encountered when we arrived were rude and uncaring. We were also given inaccurate information regarding the hotel shuttle bus. Passed this information on to a supervisor, but continued to receive unfriendly service during our stay. A word of advice if you are travelling into Washington DC, walk out to the street - hail a cab and negotiate a flat rate. Same with your return trip back to the hotel. If the cab picks you up at the hotel, it will cost an extra $2.00. The saving grace was the plentiful breakfast. However, a word to the wise: don't wait until the end because it gets lined up; arrive early.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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611 reviews from our community

Traveler rating
    113
    166
    148
    99
    85
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220
123
46
125
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Gatineau, Canada
1 review
2 of 5 stars Reviewed July 31, 2013

Was with my family and we found the hotel to be expensive and the room to smell of humidity and dampness. The beds and the carpet in particular appeared damp. Outside parking also looked old and rundown Location however was ideal if you had a car or if you wanted to take the metro.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager2013, Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 1, 2013
Thank you for your comment and the time it took to write it. Your opinion will help us to improve the quality of our hotel and services going forward. We have addressed your issue and took the steps necessary to improve our facility for the better. We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
eastpointe
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 30, 2013

Hotel was fine. After switching rooms because ours had wet carpet and an odd odor, and having them bring the microwave and fridge that I paid extra for, it was okay. Not quite up to the quality I have come to expect from Best Western, but it was affordable and clean. Breakfast was good, but we had a leaky toilet and the maintenance person left the old parts behind and I had to dispose of them. Shuttle service was convenient, but one of the vehicles did not have air and it was very warm and stuffy.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chillicothe, Ohio
1 review
3 of 5 stars Reviewed July 30, 2013

The best thing about this hotel was the quick shuttle to the metro and Pentagon City Mall area. OH .. and the breakfast!!! Yummy!!! Over all a nice hotel that I would stay at again. Next time I will ask for a room near the pool.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mandan, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 30, 2013

Medicore at best! Half of the staff could not speak english or didn't understand english. The motel is old and needs up dating outside and in the rooms, the lobby is nice. The shuttle service runs every hour from 6am - 10 pm. We had a 6:30 flight so had to take a cab which cost $20. But that was our only option as to not miss our flight. The housekeeping dept is strange, refused to give me two towels in place of the 2 dirty towels I gave them, they said all their towels were in the dryers, (still can't believe that one) They brought the towels when we were out and didn't tidy anything else in the room, Then left the curtains wide open for all to see the room and all our luggage and personal items. Thank goodness I made our bed that morn! All in all we wouldn't stay in this motel again in the future. The beds were comfortable the breakfast was lame.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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warren, United States
1 review
5 of 5 stars Reviewed July 29, 2013

nice place, enjoyed it. used the shuttle service to the metro and the breakfast was very nice we toured dc for two days and I will use this hotel again when we return to the area except that i asked for an early check in and they were unable to help me, so dont count on that

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Springfield
2 reviews
3 of 5 stars Reviewed July 28, 2013

The staff was friendly and this is the only hotel we found that had queen beds (important when you have a teen and ten year old siblings!) which were very comfortable. The room was quite roomy. The bathroom had a sink and mirror And a separate sink and mirror outside of it which was VERY convenient when four people are trying to get ready in the morning. The breakfast offered was good (scrambled eggs, sausage, pancakes in addition to normal continental breakfast fair) and the staff was really on top of making sure items were stocked.

However, our room was damp (especially near the bathroom) and it smelled terrible, in my opinion. The shower curtain was simply a fabric curtain and sponged up the water. The bathroom was in desperate need of a makeover.
This location offered shuttle service to both Reagan National Airport and Pentagon City which is great; but they need about 4 more buses! They were fairly regularly about fifteen minutes late and were only available on the hour after 10am. Three times, when coming back to the hotel, there were far more people who needed a ride then the van could hold, so folks were choosing to stand in the cargo area in lieu of being left until the next hour. While I know they were appreciative to be able to get on and back to the hotel, it was definitely a safety risk! In addition, there was no organization to who got on when - people didn't seem to care who had arrived first, it was more of a sprint to the door situation when the van pulled to a stop. Nt sure there's anything Best Western could do to remedy this, but I figure its good to have advance notice that you can't expect chivalry here.

Room Tip: Based on smell? Don't pick room 243.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Address: 2480 South Glebe Road, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Number of rooms: 205
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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