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“Unfortunate Place to Stay” 1 of 5 stars
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
2.0 of 5 Hotel   |   2480 South Glebe Road, Arlington, VA 22206-2576   |  
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Ranked #41 of 48 Hotels in Arlington
Arlington, Virginia
1 review
“Unfortunate Place to Stay”
1 of 5 stars Reviewed April 28, 2013

The room was shabby....torn curtains, shabby carpeting, shabby bedspread, dirty (thick dust behind TV by plug), shower did not work...when I called, maintenance did come fairly quickly, he tried to fix the problem, thought it was OK...but when I turned on the water after he left, it came out full of BLACK.particles. Water pressure in sink was low.

Will say bed appeared clean and was comfortable.

Room Tip: Ask for a renovatede room - or go somewhere else!
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  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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536 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Cincinnati, Ohio
2 reviews
4 of 5 stars Reviewed April 22, 2013

spent the weekend visiting our daughter again. very pleasant stay. we love the breakfast and the shuttle service---can't be beat! we had a small issue with the bathroom door and we mentioned it to the staff mostly as a courtesy to them and when we returned that evening the door was fixed.
we will continue to be "regulars" at this hotel!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPentagon, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, April 23, 2013
Thank you for taking time to provide your feedback about your stay at Best Western Pentagon.
I am excited that you enjoyed your stay and had a good time again. We love to have guest come back again and again and it is our earnest endeavour to make sure they experience the same service they got the first time and everytime.
We have introduced full hot breakfast on requests from our guests and have enhanced the shuttle timings during rush hours both in morning and evenings. Our guets have greatly appreciated our effort in this regard.
As patron of the hotel we thank you and hope to see you again in near future.

Amit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somersworth, New Hampshire, Usa
1 review
1 of 5 stars Reviewed April 20, 2013

The Hallways smell like pee, AC sound loud at night, no elevator neather cool water in restroom sink, my whole family didn't get sleep well at that night. It was Terible night to sleep in this hotel. Don't even think to stay in BW pentagon arlington, VA.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPentagon, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, April 23, 2013
Dear Guest,
Thank you for taking time to provide your feedback about your stay. I am disappointed that your stay was not all that could have been.
I would like to apologize on behalf of the hotel and team for your stay.Our standard procedure in this event is to offer you an alternate accomodation or an upgrade if available. I wish this was brought to our notice and we would have made sure the issues were rectified immediately. I have shared your experience with my team as part of training. However, we have promptly addressed all the issues and would like to offer you to come back to get a better experience.
I once again apologize and hope you will give us another chance to show our commitment to all guests. Thank You,
Amit
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Tucson, AZ
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 16, 2013

Arrived very late due to air flight problems and was very tired.
Received a pleasant surprise when our room
was upgraded to a suite. Desk help was even happy at 1:00 AM.
Departed rested and very happy.

Room Tip: Corner suites are large and very nice. Close to the restaurant and lobby. Shuttle service to the a...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massachusetts
Top Contributor
63 reviews 63 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 15, 2013

We frequently stay in Best Western properties when we travel. This is not a plus or premier property. The motel is an older two story bldg with parking in front of the rooms. There is no elevator to the second floor. The front desk staff were friendly and efficient. The room was clean and average size. The breakfast was good and included the usual complimentary fare as well as scrambled eggs and sausage patties. The breakfast dining area was spacious. The pool was empty while we were there. The shower and the faucet both ran during the shower and the tub filled with water and drained very slowly. Their water bill must be expensive. The walls are thin and the plumbing is loud. Our neighbor took a late shower at 12M and it woke us up. We also had the bad luck of having some very noisy neighbors at 3AM. On the plus side, the motel is right off the highway and just a few minutes away from DC.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
3 of 5 stars Reviewed April 11, 2013

TV service was terrible, some of the time it was going in and out, come to find out it was the whole hotel. The 6th day it was more out than on and the last day we had none. There is nothing else to do other than eat and sleep. Other than the TV it was OK. The shuttle service and free breakfast is a definate plus.

Room Tip: Stayed 8 days, from the first day there was problems with the TV service in the whole hotel, by the...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPentagon, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, April 20, 2013
Dear Ms KarenJ,
I thank you for your feedback and appreciate you letting us know your concerns or problems with TV service.
I profusely apologize for the inconvenience but unfortunately due to Comcast doing some internal repairs in our area we were experiencing the outages with TV service. We did let the guests know of the issue and am sure this afffected your in room comfort.
We have since got this issues resolved and are back in full service.
Thank Yoiu,

Amit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Address: 2480 South Glebe Road, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Number of rooms: 205
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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