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“Good Family Hotel” 3 of 5 stars
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
2.0 of 5 Hotel   |   2480 South Glebe Road, Arlington, VA 22206-2576   |  
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Ranked #41 of 48 Hotels in Arlington
Dayton, Ohio
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Good Family Hotel”
3 of 5 stars Reviewed April 9, 2008

I was satisfied with this hotel. It had large rooms and a decent continental breakfast. Friendly staff. I guess it was just the location, it was in Arlington, Va., but I thought it was pricey, $500 for the 3 nights. But it had clean rooms, central location, and reliable hotel shuttle service which we took full advantage of to get into DC.

  • Liked — Location
  • Disliked — Didn't really like the "motel" look, but it was nice having the van close by.
  • Stayed April 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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566 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed September 21, 2007

I can't believe this hotel is not rated much higher. I would surely stay there again.

Lets start with the price. I paid $109. I had no idea at the time I booked it but that was the cheapest price around. I went on tripadvisor later to see how others compared and was shocked to see most hotels from $200 to $600 a night.

The hotel was very clean and staff was pleasant. The continental breakfast included a large selection of cereal, bagels, fresh fruit, hard boiled eggs, juices..etc.

The hotel offers a shuttle that takes you to other transporation hubs and that is highly recommended. The hotel is only 5-8 minutes aways from downtown washington but leave your car parked and take a shuttle. Parking in Washington is a NIGHTMARE and almost non-exsistant. You'll never find any metered parking available near any of the attractions. We circled the whitehouse twice and had to give up on finding a parking space. Later we found one near the Lincoln memorial but it was so far away we found a $100 parking ticket on our window when we returned as we couldn't make it back by 4:00 ( when they clear the streets for rush hour ) Cab fair from the hotel to the Smithsonian was $13.00.

We had to extend our stay and the hotel staff was very accommodating in finding a room for us when they were sold out.

My only negative on the hotel would be that the highspeed internet wasn't as highspeed as I'd like it to be.

Thanks Best Western Pentagon for a pleasant stay!

  • Liked — Excellent Value and Clean rooms.
  • Disliked — Not very fast internet
  • Stayed September 2007, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 6, 2007

I stayed here for a few nights in August on my way between New York and London. The hotel is pretty old but my room seemed clean. I think it's ok for the price. I wanted to stay near the airport and it seemed the best value for money. I was trying to save money but it was a bit of a hassle to get into town because you have to change trains and also depend on the hotel shuttle so next time I'll stay in the city centre. I didn't find the front desk staff particularly helpful on tourist info but I guess that's not why they're there.
There's a restaurant in the Comfort Inn next door where you can get food. I thought the breakfast was actually pretty good since it was free. They had a few different cereals, bread, bagels which you could toast, some hard boiled eggs and donuts. It was more than enough for me.
I only had two real complaints.
The first was that my room was next door to the breakfast room which I only realised the first morning when I woke up to the sound of other people talking as they ate breakfast from about 6.30am. So if you notice your room is next to the Eisenhower room ask to move if you don't want to wake up that early.
My other complaint was the shuttle. It doesn't go often enough and you can't rely on it. I was trying to get to the Reagan airport to get a connection to Dulles but the bus left early because it was full and so I had to wait an entire hour for the next one and ended up getting a cab all the way to Dulles. Also the shuttle isn't big enough. every time I was on it, there were people standing/crouching/sitting on the floor which really isn't safe, particularly as the driver is often speeding along the highways. Overall it was an ok stay but I wouldn't stay there again. I would stay in the city centre and pay extra.

  • Stayed August 2007
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Miami
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed July 10, 2007

My family and I stayed at this hotel back in late June. This has to be the worst hotel experience I've ever had. On the first day, we got our room early enough to leave our luggage and headed to DC. We took the hotel shuttle. Our driver did not care that he took the curves entering the highway at full speed. In the evening, we returned early since we were not familiar with the shuttle times. They usually leave the hotel on the hour and pick up at the Metro 15 min after the hour. The shuttle operates until 10pm (but I wouldn't trust it). When we got to the hotel, our room was hot. I thought it was me since we had come into the hotel room and it was extremely hot outside. The thermometer in our room was well below 60 degrees, and the room was still hot. I called the front desk. They sent the maintenance guy who said "that was as cold as it was going to get". I complained and got another room. The other room that we got was a bit cooler. The bathroom on this unit was filthy. The tiles looked like they had never been cleaned and were deteriorated. The next morning, I tried to look online for another hotel, but everything was full in the DC, Arlington, and even Alexandria. Unfortunately, we were stuck here. The breakfast provided is basic and is served in a small room. It gets very crowded in there. You need to provide the hostess with your ticket, otherwise, you are not allowed to eat there. The shuttle in general was unreliable. On the second day, we waited to be picked up at the Metro for about 45 minutes. It was not until I called the hotel that the driver left the hotel. There were people waiting there for more than an hour, and when it finally arrived, there was no room in the shuttle for everyone. The front desk employees were young adults and were not friendly, especially Tiago. He had a tremendous attitude, and was not very helpful. The best thing of this hotel was the internet service which is provided at the Business Center. They have two computers you can use to surf the net and read your emails. My best advice to you is "STAY AWAY FROM THIS HOTEL IF YOU CAN". There's a Comfort Inn next to it which looked like a better place to stay. Due to the circumstances, we cut our trip short by a Night in DC just to get away from this place. I paid too much ($150) per night for this hotel, which I rate as a one-star and would not pay more than $75/night. By the way, it's true about the bed-bugs. I had a rash in my legs the entire time I was there....see previous notes. I've never complained about a hotel before, but this one is worth complaining about. GOOD LUCK : )

  • Liked — Business Center
  • Disliked — Room cleanliness, appearance, and room temperature
  • Stayed June 2007, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 9, 2007

Room definitely had only the basics. Don't expect more. Telephone didn't work. We had booked 3 rooms and the tv remote in the other room didn't work. The breakfast? Don't expect anything except cold boiled eggs and donuts. Seating at the breakfast "room" was only for about 20. Hello? The hotel has how many guest rooms? Where is everyone else suppose to sit? The only good thing about this hotel is the location...everything else is terrible. I would call this a Worst Western...certainly not the "Best"

Stayed July 2007
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Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 22, 2007

Just stayed at this Hotel for two nights.
Thank God or I would have been really in bad shape.
After getting home the third day I broke out in a rash and after a visit to the doctor found out that I had been bitten by Bed Bugs and not just a few. My whole body was covered in bites.
Immediately sprayed all my luggage and cloths when I got home from the doctors office. No doubt that is was from this hotel as it was the only place I stayed on this business trip.

  • Liked — Highway Access
  • Disliked — cleaniness
  • Stayed July 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastern Shore, MD
Senior Contributor
49 reviews 49 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed May 16, 2007

We arrived here last the first night, having gotten lost. We didn't ever see any airport signs or Pentagon signs off of Rt. 95. (Coming from the east.) Anyway, we checked in late, but were checked in quickly. The room was maybe a 2 star room. Everything seemed to be clean but very basic. There were some cosmetic issues (peeling wallpaper). On the first night, we couldn't get ANY heat on at all, but we were so tired, we just covered up and went to sleep. There was a coffee maker and an alarm clock. They didn't give us breakfast coupons for that day. I guess they knew we were leaving early, but we were not even asked if we wanted them or when we were leaving.

When we returned late the last night, we ended up having to pay a taxi to take us from the airport to the hotel. It should be noted: THEIR FREE SHUTTLES START AT 6 AM AND END AT 10 P.M. If your flight gets in anytime after 10, you will have to pay for a taxi to return to the hotel. We sure wish we had known that! Good grief. We did mention we had no shuttle, to which the check-in guy goes, "yes, unfortunately our shuttle service ends at 10 p.m." to which I wanted to say "It would have been helpful to know that YESTERDAY - or any day before today!" But by that time it was almost midnight (and we had been traveling back from Jamaica since 10:30 a.m. so we were bushed...) Thankfully our room DID have heat that night. And we did get breakfast coupons.

Breakfast was OK: various cereals, bagels, oatmeal, muffins, boiled eggs, juices, and coffee. A decent variety.

We paid over $160 for a park 'n fly room for the first night, under $120 the night we returned to stay here. Probably would not stay here again unless we couldn't find anything else.

  • Stayed May 2007, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Address: 2480 South Glebe Road, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Number of rooms: 205
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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