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“Well Worth It!” 4 of 5 stars
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
2.0 of 5 Hotel   |   2480 South Glebe Road, Arlington, VA 22206-2576   |  
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Ranked #41 of 48 Hotels in Arlington
Vaughan, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Well Worth It!”
4 of 5 stars Reviewed August 4, 2011

Purchased a vacation package online and selected to go to Best Western.
The hotel is located in Arlington - 15 minutes from all main attractions in Washington DC. Has free parking (great benefit), complimentary breakfast, free WiFi and Business Centre and an outdoor pool, well maintained.
The staff are super nice - at the reception and in the room service.
Room was always clean and orderly when we came back in the evening (even after my 16 year old left the room...)
The hotel is located off the I-395, but you cannot hear the traffic.
The price was very reasonable, and we got our money's worth.
Come early for breakfast in teh season, otherwise you will stay without Waffles ... ;-)
The only drawback was that the air condition was a bit loud.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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572 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Mechanicsville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2011

Great hotel, clean, well appointed rooms and good value. Really accessible to the DC area and Regan Airport.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 4, 2011
Dear CFNL1, Thank You for taking the time to comment on our hotel. We appreciate your business and look forward to accommodating you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2011

Staff was most helpful, Shuttle service made getting around easier. Breakfast was great. Pool area was well kept, pool was clean and clear. Rooms were spacious

Room Tip: All rooms were good
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 4, 2011
Dear adelep511, Thank You for taking the time to comment on our hotel. We appreciate your business and look forward to accommodating you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 29, 2011 via mobile

We stayed at this hotel for five nights and were a tad disappointed. The front desk staff was ok but not super friendly. The breakfast was standard fare. The woman taking the breakfast tickets was a tad rude. You could barely make it in the room and she was in front of you wanting your ticket. Never have had to produce a ticket to get breakfast at a BW before.
Save yourself the hassle and take a cab to get to the Pentagon city metro. One morning we waited an hour and finally we drove in and paid to park at the mall. Another afternoon the driver left with a full van saying he would be back in fifteen minutes. After 45 min in the hot sun and over 20 people waiting we grabbed a cab and paie 10 bucks. Best money ever spent. Don't go back to your room till at least five or the room won't be ready. One day we came back to beds done but no towels. They finally came by at five thirty. Next day we came back to find cleaning supplies left in our room and again no towels. When complained to front end staff they didn't seem to be too bothered by the whole thing.
Overall the room was clean and breakfast hot but I would pay a little more and stay somewhere else.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 4, 2011
Dear pamvan, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed July 28, 2011

I had an uneventful stay with no unpleasant surprises. The staff was cordial and knowledgable about the area. The breakfast was basic, but maintained by the staff in a clean and orderly manner. I would recommend this hotel for families or women traveling alone as I was. Good security with transportation from the site to key locations, and easy access to the freeway. Overall a positive experience.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 4, 2011
Dear travelnldy, Thank You for taking the time to comment on our hotel. Your feedback is very important to us and we are glad to hear you had an enjoyable stay. We look forward to accommodating you again.
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San Francisco, California
1 review
4 of 5 stars Reviewed July 27, 2011

Recently and at the spare of the moment, we decided to take our grandchildren to DC. With full and very expensive hotels we decided to take a chance with one out of the D.C and found room at the Best Western Pentagon in Virginia.

I contacted the front desk for reservations, very polite and helpful took the time to give me details that I needed to know since I was not familiar with the area; cancelation was important since we were flying on standby, I was happy with their 24 hrs cancellation policy, so I proceeded to make the reservations for five nights.

A generic hotel but with fairly spacious rooms and two queen size beds, very clean; I checked for bugs since this is a traveler’s issue and no one wants to bring them back as souvenirs, and found none; older TV but functional and internet was free. Our room was located by a busy street but we couldn’t hear the traffic noise at any time, I guess the rooms are sound proof. Small swimming pool but was fine after a tiresome, hot walking day.

Included in the price was breakfast which was a blessing as there were not restaurants within walking distance. The hotel has a complementary and very convenient shuttle to National Airport and the Shopping center Metro Station from 6 AM to 9 PM., with polite friendly drivers and always on time, but they only have two vans and they fill quick; been a bit early to get the front of the line, will guarantee a sit.
If you are driving or renting a car, parking is free.

Do I recommend this hotel to my friends? Yes, if they are not looking for luxury, but a clean, reasonable priced, quiet and out of town hotel.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 4, 2011
Dear genericglo57, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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East Windsor, New Jersey
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 25, 2011

Stayed at this hotel for a weekend, and was pleasantly surprised. Room was clean; carpet looked brand new. I liked that there was a second sink/vanity in the room itself in addition to the one in the bathroom. There was also a refrigerator and microwave unit; both of these were also clean and in good working order. Hotel has exterior corridors but you can park right in front of your room.

Breakfast was just ok. If you're looking for a hearty breakfast you may want to consider going to a diner. But if you're satisfied with a bagel/donut/cereal and coffee it will suffice.

Shuttle to the metro was efficient and operated on schedule.

Overall, for the price and proximity to the city, it was well worth it. Would stay again.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, August 4, 2011
Dear Slalom2003, Thank You for taking the time to comment on our hotel. Your feedback is very important to us and we are glad to hear you had an enjoyable stay. We look forward to accommodating you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Address: 2480 South Glebe Road, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Number of rooms: 205
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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