I needed an affordable hotel near Union Station. There are none. (None you'd stay in.)Booking a week out, the Arlington Court Suites was as close as I could get and my AAA rate was very reasonable. I spoke twice to the hotel before I booked and was told the hotel shuttle would pick me up at Union Station until 9 pm -- all I had to do was call. I work for a new employer who is very tight on travel budget, so I was very conscious of the cost of everything, including ground transportation.
When I arrived at Union Station and called for the shuttle at 6:30 pm, I was told by the desk agent that their shuttles never left Virginia and they wouldn't pick me up. I was, to say the least, not happy. I took a cab, and was told it was a flat rate of $25 to Arlington. He ended up charging me only $20 and it was about a 15 minute ride. When I brought this up to the lovely night desk agent, Lorraine, she went out of her way, called her manager, and he authorized a refund to me of $20. (But it is true their shuttle does NOT leave Virginia, so don't plan on that.) She then willingly spent time explaining how I could catch the Metro in the morning and directing me to restaurants nearby.
The restaurants are in walking distance -- I ate with a friend at Tuscana Grill (I think) -- we drove, but it would have been a couple of blocks, although it is uphill, and there were a number of restaurants from which to choose. It was fine -- nothing amazing, but a nice dinner. We parked in an open lot that was free after 6 pm. In the morning, there is a full breakfast on the 8th floor in a nice room with windows and balconies -- eggs, sausage, potatoes, pancakes, oatmeal, pastries -- anything you'd want.
My room was a surprise -- a very large king with tasteful decor, two large chairs with a huge ottoman, full kitchen except for an oven, marble desk/table top for two, large bathroom -- it was very clean and quiet, and I was the first room by the elevator.
The walk to the Metro was no problem -- uphill about a block but I was pulling a roller bag and it was really no big deal. You have to change trains (and they are crowded in the morning) at Metro Station, but everyone was incredibly helpful with directions. I left the hotel at 7:30 am and was in Union Station by 8:15 am.
I think this hotel is a steal of a deal. Give Lorraine a raise -- she salvaged a situation with a very frustrated customer and turned it into a very positive experience, and a great Trip Advisor review!! (Did I mention that she offered, and her fellow employee later did, print out my boarding pass for my next day's travel for me?)
- Also Known As:
- Residence Court Hotel Arlington
- Residence Court Arlington
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