This hotel could be a great hotel in the suburban DC area. Instead, their staff and poor maintenance make it one to skip. This was our second time staying here (we have friends that live a few blocks away.) Both times, the staff we encountered appeared like they would rather be someplace else. We had problems with the room both times, and when we would seek resolution at the front desk, they seemed bothered. Most recently, we had to request to be moved into another room because a building HVAC fan kept us up all night. The person processing the request seemed annoyed he had to go through the process - even though the hotel was nearly empty. Which brings up another point for any SPG Gold or Platinum members: no upgrades! Both times we failed to get a room upgrade (SPG Platinum). On the most recent trip, the check in clerk said that the hotel was so slow and empty, that they shut down a lot of floors, thus less suites available. So he admitted they had suites, but none for us. Certainly not what a Platinum member wants to hear. In the end, they comp'd us 1000 Starpoints for our troubles, but the impression I got was "that's just the way it goes at this hotel, if you don't like it, stay elsewhere" So, next trip we well. There are other Starwood properties nearby that hopefully want their elite members as guests.
- Official Description (provided by the hotel):
- The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station. ... more less
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- Also Known As:
- The Westin Arlington Gateway Hotel Arlington
- Arlington Westin