I recently stayed at this property to join friends for the weekend and have mixed feelings. The staff was wonderful and welcoming with the exception of Housekeeping/Maintenance.
The front of the house is clean and new looking but the rooms are starting to show some age and neglect. Now don’t get me wrong this Westin is still miles away ahead of other chains but it’s not what I have come to expect from the brand.
Items in the room such as a desk phone are dusty and carpets stained in the vestibule (from flooding or snowy wet boots and coats, not sure). Paint touch ups in the bathroom were messy and obviously carried out in a rush, without care.
The arm chair fabric was not a good choice as its light and is looking pilled and the closet shelf was separating from the frame and was not painted so standing out brightly.
The soundproofing on the windows was ok, city noise is to be expected, but the noise from the hallway was as if the people were in my room.
I hope the management takes this as a warning that it’s time to take a closer look at the details before this property begins to slide too far.
- Official Description (provided by the hotel):
- The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station. ... more less
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- Also Known As:
- The Westin Arlington Gateway Hotel Arlington
- Arlington Westin