This has to be one of the worst Westin's I have stayed in. The lobby and exterior of the hotel is very presentable. Its when you get into the rooms that you begin to wonder if you are in the same hotel. Stayed here for 5 nights (had 2 rooms, one suite and one double room) and could not wait to leave. The suite on 15th Floor, which is the Starwood Premium Floor, leaves a lot to be desired. The suite was dark and dreary. The sofa bed in the living room had seen better days. The cushions on this horrible sofa were squished, dirty and had seen better days. The carpet needs to be burnt. How can they justify this? The Executive lounge carpet (see photos) is disgusting and has stains which are blatantly visible. How can one eat breakfast in a place that looks like this? I did not. This is NOT a cheap hotel therefore its a total rip off. Housekeeping is sporadic. The service button on the telephone did not work for 3 days. The water pressure in the sink is a trickle at best. When I complained and they sent a person up told me that there is nothing wrong and the whole hotel has the same pressure. The refrigerator made a not-so-soothing noise day and night and it was in the bedroom.
The best is yet to come. The Valet backed our car into a wall in the parking lot in the basement! Seriously they did. But I must admit that the Management offered to take care of the repairs but of course not the inconvenience (they did not charge us for the parking). They should have comped the room. I am hoping that they still will when they read this (if they read this).
Do not stay here and do not use the parking facility. The Management needs to wake up.
- Official Description (provided by the hotel):
- The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station. ... more less
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- Also Known As:
- The Westin Arlington Gateway Hotel Arlington
- Arlington Westin