Bottom Line: Would not stay here again. Good location and reasonably comfortable rooms, but poorly trained and incompetent staff.
1. They have a nice $5/day voucher program if you decline housekeeping - you can redeem it at the hotel restaurant, and you can combine them (so if you decline 4 days of housekeeping, it's $20). It's nice to see a hotel actually caring about the environment.
2. Starbucks in the lobby is convenient -- there's a long line in the mornings, but it moves quickly. (Note that vouchers are not redeemable at Starbucks.)
3. Certain front desk staff members were the exception to the overwhelming incompetence at this hotel and were exceptionally nice. A woman at the front desk named Liz and a man in the parking garage named Akame (?? sp?) were great.
4. Room was clean.
5. Bed was pretty comfortable.
6. Convenient location - near NSF etc. and a <10 minute walk to a metro stop (Ballston).
Biggest con was the incompetence of the staff. Specific examples follow.
1. Internet did not work, which is a major problem for a business hotel. I called the IT center 3 times - they kept saying they would fix it and call me back within the hour, and they never did either - fix it or call me back. I called the concierge to have her connect me to IT -- she said she would call IT and then call me back to connect me -- she never called back either.
2. In room -- Bedside phone was broken. Shower rack was broken. Tub plug was broken.
3. Restaurant in hotel lobby was extraordinarily slow - we tried to eat a business lunch there and ordered the "quick" lunch. It took 50 minutes just to bring out our food, and the waiter never checked on us. When my husband joined me after the conference, we tried to get snacks there in the afternoon and the wait staff never came over to take our order, so after 40 minutes of waiting I went to the bar and ordered us drinks and snacks. It took another ~20 minutes for those to come (the restaurant was totally empty, so it wasn't a busy time).
4. Our reservations were linked - I was there on business for three days, and then my family joined me for three more days - and we had to tell the front desk staff five separate times about this (twice on the phone - three times there) for it to finally be put into the computer.
5. When we left, the valet was too lazy to go get our car (although we were carrying a lot of bags, had a baby with us, and had paid $23/day for valet parking). So he gave us the keys and told us to figure it out. The parking garage is actually really confusing, and we ended up at the wrong exit, had to backtrack, and eventually got help from another guy (one of the valet guys was quite good -- the skinnier one whose name was something like Akame) who showed us that in order to leave the garage, you have to go up a ramp that says "do not enter."
Overall, it's "almost" a Westin. Like my husband said, all the nice trappings are there, but the staff has absolutely no idea what they're doing.
- Official Description (provided by the hotel):
- The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station. ... more less
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- Also Known As:
- The Westin Arlington Gateway Hotel Arlington
- Arlington Westin