Stayed here two nights on business. Had a lot of small problems which they tried hard to fix but these should not have been there in the first place. Here is a summary of the problems and fixes:
(a) my original room had no working AC. When I called down from the room they never answered the phone I had to go down in person. The fix: they gave me a new room - a two room suite which was nice.
(b) deadbolt did not work on the door of my new room. Had to get engineering up to fix that late at night.
(c) Cleanliness of the suite was sub-par. Empty water bottle under the credenza that stayed there the entire time despite my bringing it to the attention of the manager on the phone. Rings on the furniture especially the tables next to the bed. Rings were easily removed with a damp cloth but I did not pay to have to clean up after the previous guest. Dirt on the bathroom floor. Spots on the carpet.
(d) Room service - they did not know what sort of salad dressing was available and when I asked for something they said sure and then brought something else. I had to send them down again for a different dressing.
(e) Whenever I called "service express" about half the time no one picked up the phone for a while - I'd say like 5 minutes I just let it ring on speaker phone. After several rounds of this I told them they should rename it "service distress".
(f) I did get a free room service breakfast for all the trouble I had - so that was a good thing, along with the suite.
However as a busy business traveler getting in late I would prefer the original room to be in perfect working order so I could sleep immediately rather than having to dicker around with all these issues but end up in a suite. I was choosing between the Hilton and the Westin and next time I may go back to the Hilton and see how they are doing these days.
- Official Description (provided by the hotel):
- The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station. ... more less
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- Also Known As:
- The Westin Arlington Gateway Hotel Arlington
- Arlington Westin