My wife and I came down to DC from NYC to see a football game. Our son was away, so we decided not to leave our pet dog, Pikachu, at home – so we brought her along on the trip. We chose the Westin Arlington Gateway because they were Pet Friendly and were near the subway station that we could use to get out to the game. After we checked-in, we put all of our gear in the room, and settled Piki in - and went out to get a bite to eat. We had just gotten to our seats in the restaurant across the street when the front desk called to inform us that our dog was barking in the room. We were embarrassed and immediately left the restaurant and rushed back up to the room – and sure enough – Pikachu was barking in despair. We had travelled before with our dog – and this was never a problem…now we really had a BIG problem – how could we go to the game and leave the dog back at the hotel. The next morning I approached the front desk and explained the situation. “Not a problem, sir. I know how we can take care of it.” Wow…!!! I never expected that. The solution was simple, according to the friendly and quick thinking man at the Front Desk, they would be happy to have Pikachu stay down in the office while we were away and we could simply pick her up when we returned. WHAT A RELIEF…!!! We brought the dog bed and her water bowl down and went to the game and enjoyed it immensely. Upon return – the Manager met us and informed us that the Front Desk man and the Concierge had both taken her out for a walk…and she had not barked or been a bother at all. I commend the staff at the Westin Arlington Gateway for going above and beyond in customer service and really standing behind their promise of being pet friendly. I will fro sure be staying at the Westin Arlington Gateway when I return to Washington, DC, and will make every effort to stay at the Westin when my travels take me elsewhere. Thank you very much. Job well done.
- Official Description (provided by the hotel):
- The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station. ... more less
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- Also Known As:
- The Westin Arlington Gateway Hotel Arlington
- Arlington Westin