I am a very loyal Starwood fan. Yes, not all hotels are as nice as they once were and every once in a while the service is lacking, but this Westin is one of the best in the Starwood portfolio. I bring middle school kids to the DC area every other year and I frequently am in the DC area because I used to live there and enjoy coming back frequently. I wish every hotel was like this one.
Whether I have my group or not, the people here have been extraordinarily friendly...and I mean everyone from the restaurant to the front desk to the concierge to the luggage attendants to the room attendants to the maintenance people. It's amazing the culture that has been established at the hotel. It really speaks a great deal of the management team. Not only are they friendly, they go above and beyond what you think you would get, even from a Westin.
When I use their sales department (I have twice now for groups) they are really easy to work with. We use their restaurant for our breakfasts and dinners and the food is good quality and the people there are once again super easy to work with in establishing menus, billing, etc. The staff there had everything prepared correctly for our arrival and that continued through our departure. It was so nice to have consistency and fluidity.
While not all hotels are thrilled about school groups...honestly I work for a school and there are times I am not thrilled to be part of a traveling group...the staff made every effort to ensure that they had a great time. The concierge was absolutely amazing with them helping tie ties and he and one of the front desk staff tried to figure out how to tie a bow tie. It's the little things like that...the things that they certainly don't have to do even if they are a hotel employee...that makes this place really great and beyond the ordinary.
It's easy to tell when people are fake...and the people here are not like that at all. When I come back for leisure travel the people are the same way they were when I was there with the group. It's really nice to see that their culture is the same regardless of who they are offering their services too.
The building itself is in a great location. It's about one block from the Ballston Metro Stop. If you don't have a car, it's all that much more convenient. I always Metro from Ronald Reagan International and it's easy to get to and then use the Metro to get around during my stay. The hotel is in great condition and is clean. They offer a wide variety of things and have a Starbucks attached of to the side behind the front desk. Their lobby is very welcoming and their restaurant is elegant in a less is more sort of way (which I really like because I'm not worried about bumping into anything that's just put there for no apparent reason).
The rooms are a good size (I've been in the rooms with one king and two doubles). The beds are of course great and the bathrooms have some space to move around in as well. The amenities are the standard Westin products, but that's one of the reasons I like Westin...the consistency across the board with things such as that. The only thing that I could see as a potential negative is that the doors are on a security-type "hinge" so that they close behind you securely and when they close they are loud. I heard it a few times, but it wasn't a big deal as I only heard it during the day.
Overall, the times I've been here it's one of my favorite Starwood properties. I look forward to returning again. It's worth the stay even if you aren't doing anything in the immediate area due to its location to the Metro stop accessibility and what you get while at the hotel.
- Official Description (provided by the hotel):
- The Westin Arlington Gateway enjoys prime access to its surrounding area. In the active Ballston area of Arlington, and just a short walk from the Ballston Metro Station. ... more less
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- Also Known As:
- The Westin Arlington Gateway Hotel Arlington
- Arlington Westin