This was a letter that I submitted via their website. I received a positive response and will rewrite my review pending changes, but for now, here it is:

They say the third time is the charm, but your Arlington restaurant has proven otherwise.

I recently moved just down the street from this location and was very excited that Outback, a place I have given my business for years now at various locations, was within walking distance from my home. I have now dined there three times, and have concluded that there is something fundamentally wrong with everything about the restaurant.

Dining experience #1 I ordered curbside pick-up. Fifteen minutes after ordering, I walked over only to sit waiting in the pick-up room for another ten minutes for someone to enter and give us our food, which was sitting on the counter waiting for us to pay. Upon arriving at home, we found that the food was cold (note: it is no more than a 3-minute walk to my home), and two of the steaks (all three were ordered medium) had no signs of pink inside and were as enjoyable as eating charcoal.

Dining experience #2 was again curbside pick-up and again we had to wait far too long in the pick-up room for someone to arrive. We ordered two burgers, which were good, but incredibly soggy. Many restaurants have limited pickup menus because they can't guarantee the quality of certain items; I'd suggest you all do the same.

Dining experience #3 was actually made in the restaurant since we had given up on your curbside service. After too long a wait for our waitress to arrive, we ordered a couple of beers, an appetizer, and three meals. After coming back with our waters, the waitress tells us that it will be just a second with the beers. After the appetizer is complete and the food is just minutes away, we have to remind her again about our beers. They arrived maybe 20 seconds before our main course. Once again, 2/3 of the meals were poorly done.

My girlfriend's pork chop was actually missing the sauce that it was supposed to come with. After five minutes, we were able to hail down the waitress and get that remedied, but by then her food was cold.

My meal, the grill medley, contained some spinach that was not edible; it was as if it had been soaked in the ocean for several days before cooking... I wanted to spit it out as the saltiness was unbearable, but didn't want to make a scene. The meal also came with a small steak, which I ordered medium, but which arrived more than well-done.

The third meal in this third experience was also a bit cold, but satisfactory.

To summarize, we've had three experiences which have all been far below par and bounds worse than any I've ever had at an Outback. Poor staff, poor kitchen, and I can only assume that stems from poor management.