The good: Easy check in, housekeeping staff, morning crew at the front desk
Needs improvement: Parking...our SUV did not fit into the garage, so we had to trek down the hill and pay $15.00 per day, our room for the first night did not have a working TV, AND my husband had to plug in the AC unit that could not be controlled by the wall panel; hence we froze anytime we switched it on. I informed the front desk and they told me they would send up and engineer and it never happened. They offered us a free breakfast (15.95 each) to compensate for no TV and really no AC/Heat since we had to trouble shoot on our own after our first night at the hotel. If your room faces Courthouse Road, bring ear plugs-lots of street noise. The front desk staff in the late afternoon and evening need help...customer service training?
Also, one unfortunate experience I do have to mention; my husband has a service dog and we were walking through the lobby in the afternoon hours when one of the front desk staff yelled, and yes, yelled, "excuse me you cannot have THAT dog in here, he cannot stay in the hotel". Clearly she did not see his vest, credential tag, and harness/leash and my husband despite the fact we walked right in front of her. I calmly approached her and asked her what the problem was, as he is my husband's service animal and we provided his documentation at check in and he is required to wear his credential and vest at all times when in public. At that point she said, "well then I guess that is OK". Are you kidding me? Not sure we will stay here again just due to the attitude and lack of consideration.
If you do choose to stay here, the price of breakfast is steep, although they have a good selection. There are tons of places to eat within a 3 block radius and if you are traveling with kids there is a near-by elementary school with a terrific playground.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Despegar.com, Travelocity, Priceline, Expedia, Cheap Tickets, Hilton Hotels, TripOnline SA, Hotels.com, BookIt.com and Tingo so you can book your Hilton Garden Inn Arlington Courthouse Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Arlington Courthouse Plaza Hotel Arlington
- Arlington Hilton Garden Inn
- Hilton Arlington