Hotel staff was very helpful. THERE IS A SHUTTLE, in case anyone tells you different, but as of now it only travels in a radius of a few miles. The Courthouse Metro stop on the Orange Line is just a block away at the AMC movie theatre entrance. Felt like a relatively safe area. I walked to/from even with my luggage in the snow and wind and it wasn't that bad, although you could get the shuttle if you want to. The room was standard, clean, and comfortable. Roomy and quiet. Snack shop does not have a large selection of healthy items but good for chips and popcorn or a hot pocket. Breakfast had price options, but a full buffet was $15 and had a huge assortment to choose from including cooked-to-order omelets, etc. Would stay again for business.