Let me start off by saying I have stayed at this hotel now, perhaps 3-5 times over the past year or so. The hotel is nice, in a nice location and the staff has been good - and I would not have continued to come back if it had been anything less. Nothing has been so outstanding good or bad that I've felt the need to review the hotel outside of my first review of this property. I will start this review before I arrived at the property as my flight was delayed by over an hour which transport included would have placed me at the Crystal City metro station after midnight. I called from the airport before we took off to ensure that the shuttle van would be available after midnight to come get me from the metro station, as I just didn't feel safe walking with luggage by myself at that time of night, in Crystal City or anywhere I would be arriving at that time of night. When the phone was finally answered the young lady who answered kind of chuckled when I relayed my concerns to her regarding walking by myself from the metro station that late at night and was very dismissive to my concerns - and said "the area is very safe, don't worry about walking". OK, my question was not answered but I thought perhaps I would call again once I landed to see if I could get a better answer. I called not once but twice while in my car from BWI (long story as to why I flew in there and needed to get to Arlington) to Union Station and the telephone was never answered. There is little to no reception on the Metro so I decided to just deal with it once I got to Crystal City. Of course there were no cabs anywhere around at that time and it was well after midnight when I arrived so I just decided to walk it. The walk was fine, but my point regarding the comment about the safety of the area stands. So, along with the front door being locked when I arrived to the hotel I was already off to a bad start with this property. Check in was smooth and I got to my room and pretty much passed out - it had been a long day of travel. When I woke up on Monday morning I had a chance to look at my room - it was old. The oldest I'd been in at this hotel and just didn't seem up to standards that I expect from this hotel. It was very clean - Hampton clean - but my towels had spots from wear on them and one duvet had a spot on it - really really unusual - I guess I just drew the bad room this time. Early that first morning and that second evening what appeared to be a family of 10 or so had the room next to me and the room across from me - there was a lot of them and they were loud - I could hear pretty much everything going on between the rooms and in the rooms both morning and evening. Again, kind of unusual for this property - it's usually pretty quiet. Here's where my experience takes an unusual direction. I worked downtown all day on Monday and on my return to the hotel I was coming in the back entrance, which is easiest from the Metro). The sidewalk is brick. Uneven brick. I was walking and what I though I did was trip over a brick and fall, but upon landing on the sidewalk, I discovered my knee had dislocated and I was laid out on the sidewalk for about 5 min in searing incredible pain. Once my knee relocated itself I collected my things and hobbled into the back door, up to the area by where they keep water and soda, got a water and a soda and explained to the desk clerk what happened, and she tried to give me the drinks for free almost as if to apologize for what happened. I insisted on paying for the drinks, and, honestly, I was a little shell-shocked by what had just happened to me so I continued to stand there and ask what I should do - I wanted nothing more than to go lay down so when I was ignored, I walked away. Following that I encountered two desk clerks and what appeared to be a manager. One of the desk clerks in her best whisper voice that wasn't so good whispered very loudly - "there's the lady that fell out back" giggle giggle giggle. I am about 99% sure the security camera picked up the whole incident so I'm sure that's how they knew (I was also wearing the same clothing). I'm pretty sure they saw my death stare and at that point I decided to just address it with someone when I checked out the next day. Upon check out I mentioned what happened the day before to not one but all 3 people at the desk and not one crap was given about it - I even mentioned it to the driver of the van on the way to Reagan that afternoon and not that I expected him to do anything about it but my concern wasn't even acknowledged. I know summer is a busy time for this hotel - they were swamped with vacations and conferences going on but the lack of concern about not only a customer's medical issue but a potential liability issue on their part is concerning. I've made the decision as I sit at my desk with my knee elevated and iced, that I will not be back to this property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.