If there were prizes for noisy hotels, this hotel may be take the prize. I stay in hotels all week every week, but I have never experienced a hell like this before. Right now it is 6am and I am listening to the people around us walking around, listening to everything they say clearly, everytime they go to the bathroom our room shakes, everytime they move in fact. I had to wait until 3am until they had gone to sleep so that I could sleep first, yes that is less than 3 hours sleep a night, do you want that? This is not a one off, my wife went by the reviews on trip advisor before making the booking and we have been here for 5 nights now, and in those 5 nights we haven't slept yet! in 5 nights the total hours of sleep is less than 10
I bet you are thinking 'tell them to get you a better room', well we have! Ever since the first night we have been asking please move us to a quieter room, but get this - they move us to an even noisier room! Leading us to believe that in fact every room is awful and the whole place should be avoided if you value any kind of rest. For example, we heard a repetitive banging all night in our first room from the room above, from 1am - 6am, bang, bang, bang, so we asked to move, they moved us to the room next to the source of the banging (genius idea), and I did say 'you know you are just moving us from underneath to next door' and the response was 'we have no more rooms' - They had all day to find us another room, the people checking in had not arrived yet, move us in there and clean our room give it to them see how much they complain! Maybe it is because everyone complains they just don't care any more...
I bet you are now thinking 'Complain', well I did. You may have noticed there is a 100% good night guarantee splattered all over the place, if you haven't seen it it says '100% guarenteed good night or your money back'. Absolute rubbish, this guarantee is not worth the paper or webpage it is printed on, 2 days ago I wrote to their head office asking for a refund for the nights that we were woken up at all times of the night (literally - started at 2am, then 3am til 4am, then 5am and then cleaning started at 7am next door, this is normal according to staff), well they haven't even bothered to reply! How much of a guarantee is that? I will try and take this up with advertising standards as they are trying to get business using this guarantee but they do not want to know about, or even acknowledge anyone who tries to ask about it. I have a receipt 'hampton inn and suites arlington VA', you try and prove otherwise.
If you are a party animal and you want to stay up all night every night then this is the place for you because you will have no choice! If you try to complain or tell the hotel that you cannot get any sleep, or anything in fact, they will laugh in your face. I forgot to say that they have no curtains, no curtains for crying out loud! The light pours through the windows, when I arrived I rang to say we have no curtains and the receptionist said 'they are supposed to be like that, yes the light is supposed to pour in'. Very helpful, very classy, and obviously a well planned and built hotel with so much thought going into the operation of it, NOT!
I would recommend that anyone who wants to sleep even for an hour keeps well away from this hotel, because it will not happen here. This guarantee would be closer to the truth, and if you try to ask or complain you dont even get a response. This is my 5th morning, I haven't slept since I have been here, it is not even 7am and the cleaner has started hoovering and slamming the door to the room next door, I suppose there is another night of no sleep at all then.
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- Hampton Inn And Suites Reagan National Airport
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