I stayed at this property for 3 nights during the work-week for business. This hotel is very nice, very busy, has a great inclusive breakfast, and is centrally located to public transportation for travel into the downtown area. Most of the interactions I had with staff were friendly and helpful, and they did not seem rushed or distracted, and seemed to handle the volume of guests well. Also, I cannot say enough nice things about the shuttle driver - we used the shuttle once to go to Pentagon City Mall - and he was great. The rooms were standard Hampton Inn rooms with standard Hampton amenities. That's the great thing about the Hampton brand: you can always know what to expect. My one tip for rooms would be to be sure not to be on a floor with tour groups/big family groups. On our 3rd night, there was a lot of running/yelling on our floor, until at least midnight. I will say that I wish that the front desk staff had better listening skills and was a little more knowledgeable about things/directions in the area. Upon arrival, we had clearly taken the "long" way to the hotel from the metro and when we asked the staff for a better route they sent us the same way. The next morning when I left for my meeting I asked again, and was told to leave out the back door and thus, only have to cross 2 streets to get to the metro. Make sure you do this and avoid playing frogger across multiple intersections with multiple islands. On that same note, we asked for a suggestion for pizza delivery for dinner and the staff really couldn't suggest anything other than Papa John's pizza. Fortunately I had yelp on my phone and was able to find a fantastic place to order in that was super reasonable (Brick's Pizza - you won't be disappointed). Finally upon departure from this hotel, we moved to another hotel that was closer to Dulles, as we had an early morning flight the next day. The train line was being worked on and traveling by train/bus/train/motorcoach seemed tedious so we decided to look into cab/car service options. When I asked the front desk just a ballpark of how much it would be to get to Chantilly, by Dulles airport, I was told $70. OK fine. I expected that. She then told me that a car service would charge less, would be a flat fee, and would be nicer. She called a car service and told him we wanted to go to Dulles, and I said repeatedly, Chantilly. So, when when the car came, which was very nice and we were told $70 - but by that time we just wanted to go; we were already on the highway and he was ready to take us to DULLES, at which point I told him I had told the girl at the front desk, CHANTILLY.....at which point he increased our fare by $15. We ended up paying $100 (including tip, so $85) for a trip that according to the girl who made our reservation, should have cost us less than $70. What really stinks about this is that my lasting impression of this hotel is based upon having to pay $30 more than I expected for a trip to CHANTILLY, not DULLES. When traveling you are in a position to trust the people at the front desk of your hotel to steer you in the right direction for things, and unfortunately this was not one of those times. The difference in fare would not have changed my mind, but it would have been nice to know, as I was expensing the transporation. So, this hotel overall is really nice and the price is right so I expect I will stay here again sometime, but my lesson learned is do your homework before you inquire about a service from the front desk.
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- Also Known As:
- Hampton Inn And Suites Reagan National Airport
- Hampton Inn & Suites Reagan National Airport Hotel Arlington
- Hampton Inn Arlington
- Arlington Hampton Inn