Yes, there are some problems with the hotel, but all in all it was pretty good. We arrived after 2 1/2 hours of fighting traffic and was thus a bit testy when we arrived. Our daughter was flying in to meet us and we noted that there was a King bed and a foldawy love seat but we have two kids (one male and one female and thus required another bed. Initially, we were told that we could not have one but eventually they agreed to put in a rollaway.
We took the shuttle to the airport and had a bit of a wait for the return. the drive told us to wait by door five but did not tell us that the door five he meant was on another level. This was resolved and we made it back in time for supper. I would not recommend the restaurant. The food was okay and the service all right but nothing spectacular.
Unfortunately for us, the weekend we arrived was when the hotel was resurfacing the parking lot. Therefore, parking was at times hard to find. The shuttle to the airport and to the metro station worked well for us (DO NOT ATTEMPT TO DRIVE IN DC!!!!!!).
The hotel was generally clean but repairs that weren't quite done right were evident. Wall paper strips covered poorly done patch work of holes in the wall. What did scare me was the obvious electrical burns in the outlets in the breakfast area. I am surprised the fire marshall let this slip by.
The staff was quite competent and tried hard to please everyone. However, the weekend we were there, the hotel was playing host to a family reunion plus several tour groups.
Thus, the breakfast area was very crowded and one of the waffle machines was on the fritz so line ups were long and a few of the guests downright rude about it. The guy in front of me made waffles for himself, his wife and two daughters and some woman behind me complained loudly about how he was hogging the machine. I felt bad for the guy as he was doing the best that he could.
There is a good outdoor pool shared with the Best Western. The lifeguard is very diligent and if the pool is scheduled to close at nine she closes it at nine.
To say that the hotel was disappointing would be an overstatement. To say it was excellent would also be an overstatement.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.