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“Don't believe the photos” 1 of 5 stars
Review of Comfort Inn Pentagon City

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Comfort Inn Pentagon City
2.5 of 5 Hotel   |   2480 South Glebe Rd., Bldg. 2, Arlington, VA 22206   |  
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Ranked #39 of 48 Hotels in Arlington
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Don't believe the photos”
1 of 5 stars Reviewed August 1, 2014

I research hotels carefully---with this one, not carefully enough. A word to the wise...don't.
It is situated next to a motel in a part of town that is not convenient for walking to anywhere you need to go. The motel and this hotel appear to be owned by the same people as they share staff, a parking lot and a pool.

The listings for this hotel say it has it's own pool---it does not. You must walk through the parking lots, past the motel (where there were people hanging out and watching the lot and I saw a man being arrested) to get to the pool which actually belongs to the motel. Very limited hours and overcrowded since it is shared by two places.

I do a lot of solo travel and have to say: the waiting area and hallways of the hotel are lovely and fresh. The rooms are not.

I asked to be moved from my first room because the room smelled overwhelmingly of urine. The second room was not as smelly so I stayed one night---then I cancelled my reservation and moved to another hotel. I did not feel safe and could not see paying this much money for what I was getting.

Not a happy camper--safety is priority one.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Las Cruces, New Mexico
Top Contributor
127 reviews 127 reviews
20 hotel reviews
Reviews in 51 cities Reviews in 51 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed July 26, 2014

Unfortunately, one of the two elevators did not work, the property looked tired and worn out and was hidden behind another hotel. My room however was clean and comfortable although it lacked a TV channel guide. The room keycards did not work and I had to go down twice to get them redone. I haven't stayed in the Washington DC area in some time but I didn't think the $189 nightly room rate was justified.

The restaurant was uninviting and devoid of any ambiance and the dinner was tasteless and I had the impression that it was pre-made somewhere else and delivered there earlier in the day. The mushrooms in the Chicken Marsala and the vegetables were obviously canned. Had much better meals in Army mess halls. The complimentary breakfast was typical.

Room Tip: Your choice of views is either the freeway or the UP Post office annex
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  • Stayed July 2014, traveled solo
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

My grandson and I checked in at 2:30 a.m. after a long flight from Oregon. The room was very clean. The staff compassionate and very sweet. This hotel is more upscale than people realize and the location was safe. I would stay here again anytime!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 23, 2014 via mobile

I was in a room on the second floor. Very tired hotel, entry door beat up and needs painting, beds clean, carpet old, office chair torn. On the plus side, fairly spacious, good internet, breakfast ok. I would pass unless in a pinch.

Stayed June 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 23, 2014

My family and I stayed at this Comfort for three days. The hotel is run down and in sad shape. The property is not maintained well on the outside nor inside. Upon arriving there were two columns of hundreds of ants climbing up the two main outdoor columns, the woman on duty said she would make a note however it did not appear anything was done with this infestation. Upon entering the room there was a musty odor (urine mixed dried carpet smell). We asked for another room but 'nothing was available'. We explained about the odor and were told that housekeeping would take care of the situation. On the second night we bought a wick solid to mask the odor. We had a 'king suite room' and discovered the cable for the TV ran across the room under the carpet which we stepped on especially in the evening. The bathroom door would not close entirely. The furniture in the room was cracked and there were stains on the fabric furniture. The elevator had several broken pieces including the 'chair-rail' metal bar. I brought this to the attention of the from desk several times. It was not fixed. There is a bus shuttle that runs about every 30 minutes from the hotel to the METRO station which was perhaps the most dangerous part of the trip. After seeing the DC sites we came from downtown to catch the shuttle back to the hotel. Tired, hot and ready to settle in the hotel we were crowded into the shuttle. There were five of us. My adult sons and my daughter-in-law. The driver said there's room in the back for them in the back. We thought there were seats 'back there' but as the driver got into his drivers seat, my sons and daughter-in-law had to sit in the location where the luggage normally sit. They said something but the driver took off before we could exit the van. They rode back to the hotel on the floor, without seatbelts, without air conditioning flow with a driver that took his passengers safety for granted. He was not only unsafe but rude and condescending during the trip. When we finally arrived at the hotel we exited out the back exit. There was a canopy of glass covering the exit. The glass above your head is broken and crushed. When we checked out of the hotel I explained all the situations to the clerk and was handed a comment card and were told to fill it out and drop it in the box. I feel that consumers need to get an accurate idea of this hotel. I hope this explanation here will alert others to the conditions of the hotel and the need for management/owners to get this property in better shape and make safety of the patrons who ride the shuttle to be aware of the dangerous conditions that exist. Please look elsewhere for a hotel that cares for its customers!

Room Tip: Before you actually get into your room, check it out and have alternative hotels in mind if the hote...
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  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 16, 2014

I stayed in this Comfort Inn on a school trip. There were ants everywhere. Also, the room smelled horrible. WE HAD TO WASTE OUR PERFUME ON THE ROOM BECAUSE IT SMELLED SO BAD. In addition, we had to go through our beds checking for bugs. Also, the toilet broke multiple time. DO NOT STAY HERE. I cannot say anyhting more but yet the breakfast was terrible. Words do not express how bad it was.

Room Tip: Do not rent a room here
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  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado, USA
Top Contributor
83 reviews 83 reviews
30 hotel reviews
Reviews in 42 cities Reviews in 42 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 11, 2014

I went to shop around and weigh between prices and conveniences. This lodging fitted both of my criteria. It was cheaper and had a lot to offer versus the fancy and/or close to DC. There's a shuttle that will drop and pick you up from a subway station. That subway will take you near attraction areas in DC for a fee. Buy the refillable PLASTIC card for $10 and not the unrefillable paper card for $20. Finding this lodging was a challenge. It is shared with Best Western and the lodging is way at the back. You can see this tall building when coming in from the freeway. We found this lodging from the back entrance and not the front. The front desk was nice and helpful. I was asking so many questions regarding the area. Judy gave us the very top floor and the hallway is clean. We had an issue with our key card in which one out of two worked. That was good enough. The room is clean and had a micro/fridge. The only pet peeves of ours were one shampoo for family of four for 3 days and only two small condiments for coffee of two for each day. We learned to drink our coffee with less sugar...candida degrowth. We also could hear people's conversations outside our door. Shuttle drivers have different characters. Some were cool and some were quite which need to pry out informations from them. I was told it takes $30 one way for a taxi. Shuttle was either free if you don't give a tip or cheaper if a small tip for token of appreciation. The lodging is not a walking distance to any stores but about a mile away driving. The problem we ran into was the road towards the stores were confusing. It doesn't jive with our Garmin nor our Android GPS. Get a print out of the map and review it before going. I can't say anything about breakfast or not much about their swiming pool since we didn't get a chance to use it. The swimming pool and "convenient" store is shared with BW. Talking about the lodging's store, it's 24 hours, old, near empty, cup of noodle, sodas, snacks, and very expensive. The lodging is very near I-95 Fwy.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Pentagon City

Address: 2480 South Glebe Rd., Bldg. 2, Arlington, VA 22206
Phone Number:
Location: United States > Virginia > Arlington
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Pentagon City 2.5*
Number of rooms: 120
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Also Known As:
Comfort Inn Pentagon City Hotel Arlington
Comfort Inn Arlington
Arlington Comfort Inn

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