We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mix of Awful & Great Service and Complimentary Ants” 3 of 5 stars
Review of Comfort Inn Pentagon City

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Comfort Inn Pentagon City to your Saves list
Comfort Inn Pentagon City
2.5 of 5 Hotel   |   2480 South Glebe Rd., Bldg. 2, Arlington, VA 22206   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #39 of 48 Hotels in Arlington
Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
“Mix of Awful & Great Service and Complimentary Ants”
3 of 5 stars Reviewed April 28, 2014

Three of us spent two nights at the hotel in one room. I flew in and because they drove and hit traffic, I arrived in town first.

As I was calling the hotel for their free shuttle service, I saw the van approaching and waved to the driver. He kept going. I explained what happened to the hotel employee on the phone who said the next van was is at 9 pm, in roughly 15 minutes. No apology.

The next van came by around 9:25 and again, I waved, and again the driver kept going. Mind you, I was standing under the sign for hotel shuttle service. Not only did the driver not stop, he was 2 lanes over from where he belonged. I called the hotel again. Still no apology and he just told me he'd call the driver and have him turn around in come back. None of that happened.

So after waiting an entire hour, I approached a taxi and as I was about to climb into the cab, the van started pulling over. I had everyone within earshot tell the shuttle driver to wait while I removed my suitcase from the taxi trunk.

I finally made it to the Comfort Inn in a van with broken seat belts, broken windshield wipers, and via a driver who told me he stops at doors 5 and 9. I have no idea what that means. I waited with everyone else depending on hotel airport shuttles and I saw Marriott vans, Holiday Inn vans, Double Tree vans, Sheraton vans, etc... over and over again.

At check-in I had to push for any kind of compensation after the shuttle fiasco and was finally given an upgrade from a standard room with 2 beds to a suite with 2 beds and a pull out couch. Finally, I got an apology.

My friends had an easy check-in and when they couldn't open the door (my fault, I locked it), the woman at the front desk (not who I had dealt with) took excellent care of them. She unlocked the door.

For the rest of the stay, van service left the hotel on time but there's a huge glitch in their schedule. A person can't leave the hotel and be at the airport at the exact same time. Management needs to address this issue.

I killed almost a dozen ants in two days. In fact one greeted me when I first walked into the room. Most ants were in the bathroom.

Breakfast offerings consist of dry cereal, bacon, muffins, bagels (I think), yogurt, and eggs.

Parking is free. The hotel sits beside a Best Western and shares the shuttle service. Although near the highway, rooms are quiet.

Beds are hard. The sleep sofa was not checked by housekeeping; I found a tag from new jeans on the mattress. Sheets were located in the dresser along with a blanket. The bottom of the mattress was ripped with large holes in multiple places.

All in all, I can't honestly recommend this hotel to anyone until all mattresses are replaced, rooms are treated for bugs, the shuttle service vans are repaired, the shuttle schedule is changed, drivers are re-trained, and some front desk employees are re-trained in customer service and a manager is on duty. I never saw a manager working.

Room Tip: Stay elsewhere.
See more room tips
  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

166 reviews from our community

Traveler rating
    27
    58
    47
    16
    18
See reviews for
56
30
17
39
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Bloomfield Hills, Michigan
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 16, 2014

I have stayed at this hotel while working in DC. I liked the location because it offered many good dining and shopping choices in Arlington. It's reasonably close to DC, but if you are traveling during rush hour you will need extra time to get to your destination. The traffic throughout the DC area is congested. The amenities at this hotel are average, the breakfast is decent for a quick something to eat before you leave. The rooms are clean and I found them acceptable. The staff is friendly and helpful. I would recommend this hotel if you are looking for a comfortable and clean place to stay.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Manager at Comfort Inn Pentagon City, responded to this review, April 18, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Property CHI
General Manager
Comfort Inn Pentagon
70368215500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 15, 2014

This hotel is pretty tired. It's reasonably clean but shows its age. The elevators are maddeningly slow and the stairway didn't allow access to the first floor without going outside. There is a shuttle available to the metro and to the airport,(nothing seemed to be within walking distance) although the schedule was unpredictable. The shuttle neither left when scheduled nor arrived for pickup when expected. On the positive side, the bed was comfortable, we were not bothered by noise and the food was ok. Breakfast was pretty standard Choice Hotel fare, but they had dinners available as well. Dinners were nothing fancy but were modestly priced. The staff was friendly.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Manager at Comfort Inn Pentagon City, responded to this review, April 18, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Property CHI
General Manager
Comfort Inn Pentagon
70368215500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 6, 2014

Our family (from the four corners of the U.S.) gathered for the burial of a loved one at Arlington National Cemetery. I was charged with securing accommodations ..I looked at logistics and price and found this wonderful hotel close to the airport and cemetery. From the moment of speaking with the sales mgr...to checking out ..NOTHING can describe how the entire staff compassionately met our needs. The hotel, although not new, was exceptionally clean and updated. The breakfast was fresh and had a good variety..and they even had an evening menu (you pay for that) in the same dining area/restaurant..that was EXCELLENT!!!...The rooms were very clean..bathrooms clean and good water pressure in shower!!..All in all-- this hotel is a little gem among all the giants ($$$$) in the area. Great place to stay for tourists..they shuttle you to/from the Metro..to explore DC and beyond.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Manager at Comfort Inn Pentagon City, responded to this review, April 18, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Property CHI
General Manager
Comfort Inn Pentagon
70368215500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, AL
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 31, 2014

We stayed one night while visiting DC. The location is a short drive to the downtown area and is easy to find. The room was clean but smelled very heavily of some sort of deodorizer, enough to give my husband and I a headache during the night. I cant say enough about the hotet staff though. Each person I encountered was so nice and helpful. Check in/out was fast and easy. This hotel is good if youre just looking for an overnight stay close to DC.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Manager at Comfort Inn Pentagon City, responded to this review, April 2, 2014
Dear Guest,
Thank you for taking the time to complete our online survey regarding your stay at our hotel.
Your feel back is very important to us and we can assure you that we will use this information to do everything possible to create a enjoyable experience for each of our guests. We hope to see you again soon.
Sincerely,
General Manager
Comfort Inn Pentagon
703-682-1850
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan, United States
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 20, 2014

I don't know when I have been in a less sound proof hotel. Unfortunately we additionally were in a room next to people who appeared to only have outside voices and were night owls as well, who we still heard at 3 am. After complaining to the front desk (young woman tried to be helpful) they quieted down for a time but it didn't last. Other than that the hotel is conveniently located to DC (especially if you are driving) and just off the expressway giving easy access to many popular places in the DC complex.
Front desk was helpful in finding a good dinner restaurant and the breakfast was more than adequate.

Room Tip: You might ask for a quiet room!!
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Manager at Comfort Inn Pentagon City, responded to this review, April 2, 2014
Dear Guest,
Thank you for taking the time to complete our online survey regarding your stay at our hotel.
Your feelback is very important to us and we can assure you that we will use this information to do everything possible to create a enjoyable experience for each of our guests. We hope to see you again soon.
Sincerely,
General Manager
Comfort Inn Pentagon
703-682-1850
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2014

My family and I stayed at this hotel in February 2014 to visit Washington, DC for the first time. After breakfast, we requested some of the staff whom we saw at the reception area what and
where is the best place to go and visit the Washington area, most especially, Washington Monument, Lincoln Monument, Veterans Memorial, Tomb of the Unknown, Arlington Cemetery, Aerospace Museum, etc., etc.... The gentleman was very attentive and after listening to my problems, he did not hesitate in finding a Washington and Vicinity map and started marking the areas where we want to visit. He hailed a taxi for us and directed the taxi where to bring us and
not to leave us until we are finished with our tour. I did not expect this kind of service from a 3-4 star hotel. My family and I were surprised the way this gentleman took time to show us the places we wanted to visit. I cannot complain on the services we received most especially the room services, front desk personnel, and restaurant staff. There were all very accommodating and tried very hard to make our stay at Comfort Inn Pentagon a very memorable and exciting one. I wish to commend the staff of this hotel, perhaps even their Manager. I did not personally meet their manager but the way the staff were trained, I am sure the Manager have something to do with it. I am a retired member of the Armed Forces and spent 21 years in the US Navy. This is my 1st time in Washington DC area and I am glad my family and found a 5-star hotel in the area with a cheap rate. Well done, Comfort Inn Pentagon Staff.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, General Manager at Comfort Inn Pentagon City, responded to this review, April 2, 2014
Dear Guest,
Thank you for taking the time to complete our online survey regarding your stay at our hotel.
Your feelback is very important to us and we can assure you that we will use this information to do everything possible to create a enjoyable experience for each of our guests. We hope to see you again soon.
Sincerely,
General Manager
Comfort Inn Pentagon
703-682-1850
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Inn Pentagon City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Pentagon City

Address: 2480 South Glebe Rd., Bldg. 2, Arlington, VA 22206
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Pentagon City 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, getaroom.com, Choice Hotels, Odigeo, TripOnline SA and Tingo so you can book your Comfort Inn Pentagon City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Pentagon City Hotel Arlington
Comfort Inn Arlington
Arlington Comfort Inn

Owners: What's your side of the story?

If you own or manage Comfort Inn Pentagon City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.