We stayed on the Comfort Inn Pentagon City in April 2013 during the Cherry Blossom festival. Not partically impressed with this hotel. We were glad that a room was ready by noon of the day we checked in so we were able to go to our room as soon as we got there. However, the beds were awful. As soon as we sat down we knew there was a problem. Not only was it hard but it made noises, not a squeaky noise but a noise like the box springs were cardboard. After just having stayed at the Comfort Inn in Captol Heights, MD where the beds were excellent, we were disappointed that these were not going to be the same. Dinky little pillows and dirty bedspreads also. Then we noticed we didn't have a fridge or microwave which we have always had in a Comfort Inn. We did request another room that had them and they graciously gave us one and didn't charge extra so that was nice although the beds were the same. The shuttle to and from the metro runs on a schedule and stops at 10PM which we didn't realize the first night we were there. We arrived at the appointed pickup stop at 10:30 and called the hotel to ask when it would be there and was told that it stopped at 10:00 and we could get a taxi to get back. My sister asked if there was any way they could come get us and they said no. As we were calling to get a taxi the front desk clerk did call back and said they'd send a shuttle for us. That was great because we weren't happy that we were going to have to get a taxi. The shuttle drivers could use a class on friendliness because the 3 different ones we had were not friendly at all. They all seemed really mad about something and were real short with anyone who asked a question. Overall, the hotel was OK, the breakfast was OK, not great, and front desk was friendly enough and we did appreciate the change of rooms and getting picked up after hours but we felt the shuttle service should run later than 10:00, especially on a weekend and wish the drivers had been nicer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.