My wife and I stayed here over the weekend and I just can't explain how poorly this hotel is operated & managed.

To start off, location seems close on the map; however, there isn't a street that will take you directly to pentagon city. You have to rely on Arlington Bus #87/X or hotel shuttle which runs from 6am until 10pm.
The shuttle; however, isn't your best bet.
They leave hotel every 30mins from 6-8 and 4-6pm, rest hours every hour interval.
If you're at the metro station and call for the hotel shuttle, they either tell you we don't have a shuttle or they say its coming, but you have to wait 20 mins in the shivering cold weather to get picked up.
I had to take a cab multiple times costing $10 from metro city. Some travelers do have earlier flights; for instance, at 5 in the morning. Well, don't rely on the hotel because they will never drop you off. You're on your own. Expect to pay $18-$20 cab fare to Reagan National. Cab has credit card machine but they don't work so, take cash with ya.

Front desk service. Poor. I dealt with four clerks and one working at night seem decent. Rest just need to get retrained in the customer service.

Housekeeping. Very dirty. They seem to do minimal work in the room. First night, I couldn't stop scratching my back. Noticed that blankets were dirty. It Seemed to me that housekeepers are lacking in judgement.
Also, there was only 1 shampoo and 1 conditioner for two guests.

Room condition. Not very good. Water pressure in the shower/tub very weak. They must have .5-1" plumbing pipes. Furnitures were outdated. Pillows weren't comfortable. Remodeling is recommended.

Breakfast. The hotel issues you breakfast pass at check-in. I thought there must be a fabulous dish on their breakfast menu. Well, my own experience sucks! Waffles no good, I don't know what brand they are using. They have a cream cheese but it was in its little container, not Philadelphia brand. Pastries not a good choice. The hotel give you a pass so that they can keep track of how many guests are eating and to keep operating cost low. Breakfast is operated by hotel restaurant (different owner) than building owner. Breakfast attendant not a friendly person.

I know I am not gong to stay at this property because of poor service, poor room condition, poor amenities.

We booked here mainly for the closeness to DC and the shuttle to metro station. On the good side, the staff is extremely amicable, kudos to them! All nice and in good spirits. Room was clean. Location was excellent. On the downside, heavy odor of cigarette in the hallway. Some maintenace to be done (wall paper peeling off in some areas). If the Business Centre was a real business, it's would be on the verge of bankruptcy. All in all a good value for the price, if you don't mind the few perks mentioned.

My husband and I stayed here after searching for a hotel that was moderately priced, yet comfortable, modern and attractive near Georgetown. This can be a challenge in this area especially at certain times of the year. A quick drive over the Key Bridge and we found the Comfort Inn with relative ease. Also, a challenge in the DC area. (The only slight problem is that it is "hiding" behind the Best Western. A minor hitch, only on checking in.) The staff was friendly and helpful with suggestions on transportation (there is a shuttle to the Metro.) The rooms were clean and comfortable and attractive. I would recommend losing the outdated quilted spreads, though. They have a nice breakfast every morning and it was crowded each day. The staff was pleasant and helpful our entire stay. I enjoyed returning to our room and spending time there something you cannot always say about some places. The beds were comfortable and I slept well, which is unusual for me. There is ample, convenient parking. Easy access to highways. Next visit to our son, we will be staying here.

My husband and I stayed her for 7 nights as we made our way around Washington DC. We liked that the hotel was so convenient to Metro transit to get to popular sites. There is the convenience of a hotel shuttle to the Metro but a short drive to Crystal City gets you to a beautiful mega shopping center/restaurant area where you can park and stay inside while walking to the Metro station to Washington and shop and stop to eat on your way back to your car.
The staff at this Hotel is great-friendly and helpful. This is a Comfort Inn-you have to remember that. Typical breakfast. We didn't come to this area to spend a lot of time in a hotel room so we were pleased with our experience at this hotel.