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“Enjoy this hotel despite the construction” 4 of 5 stars
Review of Crystal Gateway Marriott

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Crystal Gateway Marriott
3.5 of 5 Hotel   |   1700 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #18 of 48 Hotels in Arlington
Madison, Wisconsin
Top Contributor
127 reviews 127 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
“Enjoy this hotel despite the construction”
4 of 5 stars Reviewed July 20, 2014

This hotel offers reliable high quality accommodations conveniently located next to Reagan National Airport, close to shops and restaurants and right on the metro line so Washington DC is accessible without actually staying in the heart of the city. The underground tunnels are very convenient with the heat and weather variations in DC IF you don't mind walking to restaurants and shops. This is a large Marriott with two towers and full convention/banquet facilities. There are renovations in progress on some floors but I did not find it disruptive and this is probably good in that some rooms need a refreshment. I was upgraded to a suite and really appreciated the extra space even though my stay was short. The exercise facilities are very functional and everything seemed in working order. When visiting DC this is one hotel I consider in the plethora of hotel options in this area.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 22, 2014
Dear Loki_and_Odin,

Thank you for staying at the Crystal Gateway Marriott and for posting this wonderful review about your experience at our hotel. We are pleased to read you enjoyed your stay at our hotel, especially the comfort of our guestrooms, facility and amenities! Our location offers our guests the convenience of being only minutes from Regan National Airport, and with easy metro access to Washington, D.C. – thank you for mentioning it. We look forward to your return visit!
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817 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 20, 2014

I'm happy to report that after a series of negative experiences at this hotel, the service level has improved significantly. The entire experience was positive with staff anticipating my needs and going out of their way to ensure that challenges associated with the volume of students in the hotel were of no impact to the rest of us who stay regularly. This is the Marriott brand and service level to which I am accustomed and I'm happy to see it return.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 22, 2014
Dear ScreamingAnvil,

Thank you for taking the time to share your past experience at the Crystal Gateway Marriott. We are extremely thankful for the opportunity you gave us to regain your trust in our ability to take great care of you! We are delighted that you thoroughly enjoyed your stay with us – especially for mentioning our staff service. Thank you again for posting your review; we look forward to your return visit!
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Saskatoon,SK Canada
Top Contributor
207 reviews 207 reviews
65 hotel reviews
Reviews in 81 cities Reviews in 81 cities
618 helpful votes 618 helpful votes
4 of 5 stars Reviewed July 19, 2014

I want to thank Trip Advisor on this one. Its an out of the park home run. Please be careful when booking or travelling to this hotel as they have a sister property called the Crystal City Marriott @ Reagan National Airport which is a block and a half away. People get off the courtesy airport shuttle at the wrong one all the time. The shuttle only runs until 1130pm and goes every 20 min, but its free and services both properties.

The Crystal Gateway is only about 7 minutes away from Reagan Airport. It looked to me like you could likely catch the Metro (subway) right from the airport to this place if you had to. The main reason why I adore this place is that it has a Metro station right in the basement of the hotel. Our family of 4 flew into Reagan and based out of this hotel and it was our first time in a Major City relying solely on public transit without a rental car. It was a snap! If we can do it anyone can! People in DC were always willing to help when we had questions. Subway rates varied upon time of day and distance travelled. The best way is to get a reloadable METRO card from the vending machine at the entrance to the Metro. It saves you $1 per trip and expedites your time thru the turnstile. **Tip** if you are not from the US your Credit card may not work in the reloadable Metro card purchase station, but it will work in the regular full fare single ride machine and the credit reload machine for the reloadable metro card. To get a reloadable card you can go to the Metro Store which is in the Shopping complex under the Gateway Hotel, then you`re all set to go. The subway looked like it ran till 1am. You could get to the Monument Mall in DC in about 15-20 min on the Metro.

My second favorite part about the Crystal Gateway is the fact that the tunnel that gets you down to the Metro 1st gets you to a maze of shopping corridors under the hotel and neighboring streets. There was everything from Restaurants and snack places to Donut shops and trinkets down there. I wound up having a dental emergency and the hotel referred me to a dentist in the shops who got me in and fixed up in a jiffy. I noted there was a Doctors office there too as well as a Pharmacy that’s only open till 8pm for prescriptions and the retail part till 9pm. This was also a lifesaver for a sore mouth. I saw a liquor place in there too. Pretty much anything you would ever need in a pinch is right within a 2 minute walk.

The hotel had a Hertz rental car desk which always seemed busy. I didn’t see any parking around the hotel, but there was a Valet. Im sure there was somewhere to park but Im guessing they charged an arm and a leg for it.

The lobby had a bagel and coffee shop right at the entrance to the metro. I cant remember the name of it. There was also a sit down coffee place and a trendy looking hotel bar/ lounge.. The breakfasts seemed a better value down in the metro shops. I saw a fine dining steak place there too. There are dozens of places to eat within a 5 minute walk of the Gateway. If you go about 3 blocks south from the main entrance of the hotel there is a restaurant row with all kinds of Ethnic food from Kabobs, Greek, Pubs, Thai, Sports Pub, Steak Houses, Chick Fillet, Pizza, coffee shops, ice cream places even a Gay Bar. There is a 24 hr 711 convenience store on this same street. Behind the 711 is a 24 hr Pharmacy. The neighbourhood is completely safe. We never saw one sketchy person anywhere and were out late a few times.

The hotel had a unique pool. Half was inside the atrium and they had partition windows they removed that gave access to the other half which was outside. Not sure if this would be open in winter months. There were a few floaties of debris in the pool that blew in but no big deal. It was refreshing to see a Hotel that had paid full time lifeguards on the pool deck (2 of them). I had no reservations letting the kids go to the pool alone. I never used the hot tub. There was a small exercise room above the pool, where the rest room was.

Check in was fast and went smoothly. There was a concierge` in the hotel to help with special requests (Dentist) cabs ect.

We paid $139 a night for two doubles on sale on their web site. Rooms right in DC were 2x that. The rooms were great. There are 2 towers separated by the lobby and the place is huge. Some of the upper floors were under renovations but we never saw or heard anything during our week stay. Our room accommodated a rollaway ($15 a night extra charge) and were stall able to move around easily in the room. Linens were good, beds comfy and rooms were so, so, for sound proofing. Soaps were better than average. It was exceptionally clean and rooms smelled fresh. Our housekeeper was great and even learned our routine. This is not a 5* hotel. I`d give it a SOLID 3.5* or even a 4* and if you didn’t travel much, you`d feel like it was a 4.5* place. The two Marriott’s played host Hotel to the Miss USA contestants while we were there. I feel we got an exceptional value given the amenities immediately available. The only complaint I had is that they charged for wifi. I made do with out it. Oh ya and slow elevators!

Here’s the quick stats:

Curb Appeal: 8/10
General Property Cleanliness: 8/10
Ease/Speed of Check In 8/10
Room Décor: 9/10
Bed Comfort & Quality: 8/10
Linen: 8/10
Housekeeping: 10/10
On Resort Amenities 10/10
Safe Atmosphere: 10/10
Staff Friendliness: 10/10
Pool: 7/10
Wifi $$/Day

We will return to this place without a doubt. If you found something in this review useful, please click helpful below. Thanks for reading and Godspeed!

Room Tip: Might be able to see the DC Mall from Higher room
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 25, 2014
Dear saskheat,

Thank you for sharing your post regarding your recent experience at our hotel. I am glad to read that you enjoyed your stay and consider our hotel well appointed. The Crystal Gateway Marriott is positioned in the heart of Crystal City, VA in close distance to the Crystal City Metro station, which allows quick travel to our Nation’s Capital. We value your comments regarding the internet fees and wanted to let you know that we will take your feedback into consideration as we work towards making changes to our pricing policies. We are in the process of upgrading our building elevators, I am sorry to hear you were affected by this. I am happy to share that we offer complimentary internet service in the public spaces. Our guestrooms have recently been updated with brand new mattress sets and a new bath amenity program! Thank you again for your feedback, and I hope to host you again in the near future.
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Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2014

The first time i entered i was impressed as it looks so nice. The hotel is walking distance to various restaurants nearby and also the WMATA public transportation. Unfortunately, the shops in the crystal gateway city, which are connected with the hotel, have very short hours, they close by 6-7 p.m. What impressed me the most is the wifi. I have such high expectation for this hotel, however, unfortunately, the wifi is very unreliable. It is on and off and the connection is very slow. If you want to stay in this hotel, i suggest you to have your own internet connection.

Room Tip: The one facing the pool is quite ok.
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review, July 17, 2014
Dear Gita A,

Thank you for taking the time to complete a survey about your recent saty with us. We appreciate your great comments about the location, access to Metro and accessibility to shops and restaurants. We feel we have the best location in Metro DC area and our guest confirms it regularly for us. As for the WIFI, i wanted to sincerely apologize for the inconvenience this must have casued for you and I am happy to say that we are in the process of upgrading the Internet service within the hotel and should have it completed by this November. We hope you continue to keep us in mind as your travels bring you to the Nation's Capital.
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Wichita, Kansas
Top Contributor
96 reviews 96 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 15, 2014

We have just spent a week at the Gateway Marriott and definitely enjoyed the experience. We were intending to stay at the Marriott Crystal City but the prices jumped by $100 a night so we booked the Gateway. The nice thing about the hotels is that both are connected by an underground tunnel and it only takes about 7 minutes walking time to get there. Also in the underground areas are a plethora of stores and restaurants known as the Crystal City shopping area. The Gateway is large and comfortable - it seems to have more amenities than the sister hotel - and has an indoor/outdoor pool on the second floor. While we were there, there were at least 3 conventions but all seemed to run smoothly even with copious amounts of people The bedrooms were fine and the beds and bedding very comfortable. We ate a couple of evenings in the Atrium dining area; the location was inviting and the food was tasty. The staff worked tirelessly and it was no mean feat with many there watching the World Cup matches. Although the hotels are designated as airport hotels as they are close to Reagan National, I could hear no airplane noise. Another plus for those without a car is that the MARTA subway system also runs between both hotels so you can easily get around Arlington and D.C. by train at a fraction of the cost of a taxi.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 25, 2014
Dear chrisandun,

Thank you for choosing to stay at the Crystal Gateway Marriott, and for posting this great review. We are happy to read that you enjoyed your stay, especially the very central location – connected to the Crystal City underground restaurants and shops, Crystal City Metro station, within walking distance to great restaurant options, and easy access to the Nation’s Capital – thank you for mentioning it! We look forward to welcoming you back soon.
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Illinois
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 8, 2014

There are several Marriott brand hotels in this area, including another full service Marriott. I like this Marriott over the other full service Marriott, primarily for the concierge lounge. They are just a few hundred feet apart. The Gateway is also larger and has a more expansive lounge area.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 24, 2014
Dear sjtol,

Thank you for your continued business, especially for making the Crystal Gateway Marriott your choice hotel when traveling to the Crystal City area! We are delighted to read that you enjoy our concierge lounge. We love to have you as our guest, and hope to welcome you back soon!
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Hudson, New Hampshire
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 6, 2014 via mobile

We stayed here for 6 nights for our family trip to DC. The employee at the front desk Abdullah was very helpful and even helped us with our bags to our room. The thing that made our stay just amazing was the concierge!!! Charlette made this Marriott really stand out. She helped us with every aspect of our trip. She told us how to get around, the best way to see the city, how to save money on the Metro and so much more!!! She was professional, personable and just plain amazing!!! She was fantastic with my kids and they just loved her. The access to the metro was easy and there were lots of restaurants within walking distance from the hotel. We would definitely stay there again. I work in customer service and I will tell you that the Abdullah and Charlette made our stay amazing. They really went above and beyond for us and that is so hard to find these days especially in very busy hotel. Thank you very much for making our trip fantastic!!!!!

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 24, 2014
Dear Amy L,

Thank you for choosing to stay at the Crystal Gateway Marriott during your recent visit to the Washington, D.C. Area. We appreciate you taking the time to post such awesome review! It is great to hear that Abdullah and Charlette created such great experience during your stay! Your kind remarks are a testament to the outstanding service we strive to provide our guests. We look forward to your return visit.
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Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Arlington
#14 Family Hotel in Arlington
#19 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Gateway Marriott 3.5*
Number of rooms: 697
Official Description (provided by the hotel):
The Crystal Gateway Marriott offers an ideal location for vacations, business trips and weekend getaways. We are only one mile from Reagan National Airport and provide complimentary shuttle service to and from for our guests.The Crystal City underground can be accessed from our lobby offering direct access to the Metro system and a multitude of restaurants and shopping. Guests can also take advantage of complimentary WiFi in our lobby and multiple dining options within the hotel including Einstein Bagels. We're also minutes from the sites and sounds of Georgetown, Old Town Alexandria and unbelievable shopping at The Fashion Centre at Pentagon City. Our hotel provides 34,300 sq. ft. of meeting space and 27 meeting rooms with an on-site business center and Hertz rental desk. ... more   less 
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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