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“Nice rooms but typical DC service attitude” 3 of 5 stars
Review of Crystal Gateway Marriott

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Crystal Gateway Marriott
3.5 of 5 Hotel   |   1700 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #15 of 48 Hotels in Arlington
Shrewsbury, Massachusetts, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Nice rooms but typical DC service attitude”
3 of 5 stars Reviewed November 25, 2013

There is always something about DC hotels (well at least Marriott hotels in DC) where you will experience someone who just doesn't want to do anything but the minimum amount of work. The front desk staff was polite and helpful. I asked about ordring room service as it was late. He said I would have no problem as they don't close until 12. Calling room service at 11:56, here is my conversation:

Me: "I'd like to place a room service order but there is no in-room dining menu."
Her: "Room service is closed."
Me: "Well the front desk staff said you are open until midnight."
Her: "Well room service is closed."
Me: "So you aren't really open until midnight. Why bother even picking up the phone."
Her: "Well what is it that you want to order."
Me: "Don't bother."

And this is pretty close to the experience I have at the Key Bridge Marriott at least once every few stays. Is it too much for people to do their jobs?

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Manager at Crystal Gateway Marriott, responded to this review, December 6, 2013
Chris S.
Thank you for your post. I read your exchange with the operator while trying to order a meal and I get the sense of how frustrating that was. I apologize it was not handled more graciously. We will review with our staff and make sure we can take orders up to the closing minute. Thank you for your feedback. Chris Hughes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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867 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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Jersey City, New Jersey
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 23, 2013

We stayed here for a large student conference. We had two adults and 12 high school students. The woman who checked us in was able to place us in rooms next to our students. Having stayed at other hotels with student groups, this is not always the case. And when she didn't have enough rooms with two beds, she upgraded one room to a suite so the students would at least have a bed and pull-out couch.

As there were roughly 1000 high school and college students at the hotel, there was bound to be a noise complaint. It was taken care of immediately. Thank you!

The beds were wonderfully comfortable and the rooms were clean and updated.

We had coffee in the atrium bar area and the staff was great, as was the woman at the concierge desk. No complaints at all?

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 14, 2013

The hotel was clean, the rates were reasonable, and the staff was friendly. Extremely convenient as well - we traveled via bus and metro from BWI airport! We would definitely recommend staying here and plan to again.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
freehold nj
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 13, 2013

Made reservations thru central reservation and specifically stated I wanted the Marrriott Crystal Gateway location. Unbeknownst to me, the reservation was made for the Courtyard Arlington Crystal City. We had quite an exhausting journey from Florida to Stamford, CT, and were stopping in DC on way back specifically to see my daughter, who lives two blocks from hotel where I believed where was the reservation.
It was late and dark, and we found out the reservation was not at this hotel. I asked the manager if he could honor the rate of the other hotel, which was $98. His accommodation was charging the rack rate of 199. I pleaded with him to give us a discount, since I was a retired military employee, senior citizen, AAA member and surely one of the discounts would apply. Stone-faced, and totally unsympathetic, he gave us directions to the other hotel. Turns out, his directions were incorrect and it took 30 minutes to reach the other hotel. As a Marriott rewards member, I expected some consideration, but received nothing, except an independent, and rude reception.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI, USA
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 13, 2013

Front desk staff were nice and fast. Convention staff changed rooms and served meals quickly and efficiently. Location allows you to get to the Metro without ever going outside.

Keep in mind people go to the area for convenience, not ambience - Crystal City is a sterile area with nothing memorable or particuulary fun to do.

I was at a convention for about 1,000 and the common areas right outside the function rooms were low ceilings, very tight and chopped up. It did have a lobby bar area that could handle about 50 people.

Room Tip: Remember there are two Marriotts within a few blocks - they call this one the "Gateway."
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 13, 2013 via mobile

I stayed for 5 nights for a 3 day meeting. Location is good. Shops and metro very close by. The hotel is in good shape.

The only disappointment was one of the concierge organised a limo to Dulles. It was much more ($50) than my colleague who had to leave from a meeting at our office in DC.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 10, 2013

Stayed there for one night with the family to attend a major function in their ball rooms. I am a Marriott rewards member so I am very partial to Marriotts in general. The location is great: close to DC, next to the Pentagon, and close to all the freeways. The ball rooms were very nice and the staff was efficiently setup to manage a large crowd. Event was flawless. Our rooms were nice and are beds extremely comfortable. Parking was $15 for self park and $30 for Valet Parking, which is average for DC. I self-parked and had no issued with the parking facility. Check out was very efficient despite the large crowd. We ordered room service which took longer than the projected 30 minutes provided during the order, but that was no big deal. The pizza was good and the Chocolate fudge cake delicious. Two minor quirks we noticed: 1. The bathroom sink water pressure was VERY strong, but the shower pressure somewhat week. 2. Elevators generally took a while because the hotel was packed. Neither issues really impacted our stay in a significant way. Overall good stay. We would stay there again.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Arlington
#10 Family Hotel in Arlington
#16 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Gateway Marriott 3.5*
Number of rooms: 697
Official Description (provided by the hotel):
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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