From the minute I stepped on their airport shuttle (free) until I climbed back onto it three days later, the front desk crew went above and beyond the call of duty!
A few mishaps (like the valet locking the keys in our jeep) were handled flawlessly and with courtesy (sent us a driver while they got locksmith); I was early for check in and given an upgrade as an (platinum) elite to a sweet suite. Great location with a short and safe walk to everything! The 6th floor had views of the planes landing and ships on the Potomac sailing in front of the capitol (afar but visible ergo the name)...all lovely.
David N. at the front desk, a "navigator," was extraordinary: he knew where to go despite the GS (gvt. shutdown) and how to get there; why he even printed up tickets for us to the Mount Vernon,
Sunday brunch was FAB and the concierge lounge, when it opened, was charming and full of various vistas.
We will be back! (especially now that we actually get into the museums:)
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